Subject: Re: Social Media team Schedule
From: Seeta Seeta <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: deeksha <[email-masked]>, jessie caparas <[email-masked]>, Saurabh <[email-masked]>, Mohmoud Elsayed <[email-masked]>
Date: Mon, 6 Jul 2020 02:24:33 -0700 (MST)

Hi Mustehsan, 

As per our discussion, we are providing the training to 6 more Arabic agents on SM- FB. 

Also, in order to meet our SLA's, we are going to put 3 agents on 24*7 shift who are already working on social media. 

Agents details and login timings for SM- FB: 
Ammar Ali : 13:00 - 22:00 
Mussab Anesi : 10:00 - 19:00 
Mohammad Tawfik : 22:00 - 07:00 (night shift). 

For new agents, the shift timings will be the same which is 10 :00 - 19:00 and 13:00 - 22:00. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Mohmoud Elsayed" <[email-masked]>, "jessie caparas" <[email-masked]> 
Sent: Monday, 6 July, 2020 14:28:19 
Subject: Re: Social Media team Schedule 

Hi Seeta, 

As discussed, please have 6 more agents trained on SM -FB from our current pool of agents. Let us know if any help is required. 

Regards, 

Mustehsan Siddiqui 

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Date: Monday, 6 July 2020 at 12:32 PM 
To: Seeta Seeta <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]>, Deeksha Dadu <[email-masked]> 
Subject: Social Media team Schedule 

Hi Seeta, 

can you please share weekly schedule for social media?, shifts and task schedule. “considering peak hours and 4 hours first response as SLA”. 

Mahmoud 

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