Subject: Re: sadad issue////6481545300
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Mohammed Athar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Haedar Mohammad <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 30 Jun 2020 08:11:56 -0700 (MST)

Hi Malik, 

Kindly find the bank details of order # 6481545300 

Account holder's name: Muhammad Ali Musa Ahmed 
The bank's name: Al Rajhi Bank 
Account number: 180000010006080309849 
IBAN: SA2480000180608010309849 

Regards, 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Mohammed Athar" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Haedar Mohammad" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 12 May, 2020 01:47:25 
Subject: RE: sadad issue////6481545300 

Thanks Athar. 

[ mailto:[email-masked] | @Seeta Seeta ] , please provide bank account details to process refund. 

From: Mohammed Athar <[email-masked]> 
Sent: Tuesday, May 12, 2020 12:04 AM 
To: Malik Ismail <[email-masked]>; Seeta Seeta <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Haedar Mohammad <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: sadad issue////6481545300 

Hi Malik, 

	

14/04/2020 	

21/08/1441 	

04:34 	

Merchant Payment 	

P1000000000004671030/J7DPZVA1586827980961 Payment 	

87.79 

Thanks & Regards, 

Athar Mohammed, 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, May 10, 2020 1:21 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Haedar Mohammad < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: sadad issue////6481545300 
Importance: High 

Hi Athar, 

Please check and confirm if amount captured in company statement. 

Tnx ID attached. Order 6481545300 

Regards, 

Malik Ismail 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, May 8, 2020 6:44 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Haedar Mohammad < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: sadad issue////6481545300 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

With reference to the order number:6481545300, the customer order got cancelled on validation and the payment mode was SADAD. Now customer is claiming that the amount has been already deducted from his account. 

So can you please check this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Haedar Mohammad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 8 May, 2020 18:55:58 
Subject: sadad issue 

Hi Team 

problem statement : sadad issue 

ticket : 867722 

Order Date : Apr 14, 2020 

Order ID: 6481545300 

The customer complains that an amount of money has been redacted and that the process failed to create the order 

please check 

regards 

haedar 

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