Subject: Re: Missing items/ 6483641097
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 23 Jun 2020 06:03:59 -0700 (MST)

Hi Team, 

With reference to the order number: 6483641097, the customer placed the order for 10 items and as per hybris all items has been delivered to the customer. However, the customer is claiming that he only received 3 items out of 10. 

So can you please look into this concern and help us. 

Missing items details: 
162441129 - - Maybelline Hyper Easy Liquid Eyeliner - (quantity 1 ) SAR41.00 
159881120 - - Juniors Solid Vest with Ribbon Applique Set of 3 (quantity 1 ) SAR25.00 
162346419 - - Juniors Printed T-shirt and Pyjama Set (quantity 1 ) SAR49.00 
157060877 - - Juniors Plain Sleeveless Bodysuit with Round Neck (quantity 1 ) SAR12.00 
162136377 - - Juniors Anchor Print Raglan Sleeves T-shirt with Full Length Jog Pants (quantity 1 ) SAR69.00 
157076365 - - FLORMAR Eyebrow Pencil (quantity 1 ) SAR21.00 
157060884 - - Juniors Round Neck Bodysuit (quantity 1 ) SAR12.00 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 23 June, 2020 18:16:43 
Subject: Missing items/ 6483641097 

Hi Team, 

Problem Statement: Missing items 
Order Date : 18/04/2020 
Order ID: 6483641097 
Tracking ID: 290087267390 and FP04261000622 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 10 items but as per the customer he has only received 3 items, Under the consignment details we can see that all 10 items has been partially Delivered from our side. 

The missing items are : 
162441129 - - Maybelline Hyper Easy Liquid Eyeliner - (quantity 1 ) SAR41.00 
159881120 - - Juniors Solid Vest with Ribbon Applique Set of 3 (quantity 1 ) SAR25.00 
162346419 - - Juniors Printed T-shirt and Pyjama Set (quantity 1 ) SAR49.00 
157060877 - - Juniors Plain Sleeveless Bodysuit with Round Neck (quantity 1 ) SAR12.00 
162136377 - - Juniors Anchor Print Raglan Sleeves T-shirt with Full Length Jog Pants (quantity 1 ) SAR69.00 
157076365 - - FLORMAR Eyebrow Pencil (quantity 1 ) SAR21.00 
157060884 - - Juniors Round Neck Bodysuit (quantity 1 ) SAR12.00 

kindly check and do the needful. 

Regards, 
Asjad