Subject: RE: OLM Escalation Matrix - UAE/KSA
From: Ali Mkhaimer <[email-masked]>
To: Jessie Caparas <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 22 Jun 2020 14:40:23 +0000

Dear Jessie,

Thank you for the update the same was added  to the escalation matrix.

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 79 175 7169

E: mailto:[email-masked]

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From: Jessie Caparas [mailto:[email-masked]]
Sent: Monday, June 22, 2020 3:48 PM
To: Rawan Barghouth <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Seeta Seeta <[email-masked]>
Cc: Ali Mkhaimer <[email-masked]>; Nour Hanayneh <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: FW: OLM Escalation Matrix - UAE/KSA
Importance: High

Hi Team,

Please find the below updated escalation matrix for Own Last Mile in UAE (as mentioned below)

From: Sanjana Suresh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 22, 2020 3:25 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Nikita Jangir <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; Harshit Luthra <[email-masked]<mailto:[email-masked]>>; Renato Salipande <[email-masked]<mailto:[email-masked]>>; Sean Daniel <[email-masked]<mailto:[email-masked]>>; Ebtehal Sayed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; HCUAECCC <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Ashish Karini <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: OLM Escalation Matrix - UAE/KSA

Hi team,

Below is the escalation matrix for the OLM team, kindly adhere to the levels of escalations for faster responses/solutions:

1st level

2nd Level

3rd level

Dubai

Name

Email Id

Name

Email Id

Name

Email Id

Vaibhav Ohri

[email-masked]<mailto:[email-masked]>

Ashish K

[email-masked]<mailto:[email-masked]>

Anwar P

[email-masked]<mailto:[email-masked]>

Dipesh Regmi

[email-masked]<mailto:[email-masked]>

Abudhabi

Saikat Das

[email-masked]<mailto:[email-masked]>

Ashish K

[email-masked]<mailto:[email-masked]>

Anwar P

[email-masked]<mailto:[email-masked]>

Muzahir Abbas

[email-masked]<mailto:[email-masked]>

Thanks and Regards,
Sanjana Suresh
Email:- [email-masked]<mailto:[email-masked]>
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