Subject: Re: Missing items//6483641097 // 290087267390
From: Seeta Seeta <[email-masked]>
To: uqadri <[email-masked]>
Cc: Ali Atef <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, csecomsupport <[email-masked]>, keyaccounts-ksa <[email-masked]>
Date: Sun, 21 Jun 2020 04:45:43 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "uqadri" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Ali Atef" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "csecomsupport" <[email-masked]>, "keyaccounts-ksa" <[email-masked]> 
Sent: Sunday, 21 June, 2020 16:53:40 
Subject: RE: Missing items//6483641097 // 290087267390 

Dear Seeta , 

Below for your information as you requested. 

	

Barcode 	

Scan Time 	

Remarks 

290087267390 	

5/18/2020 15:14 	

Shipment delivered 

171087267407 	

4/20/2020 0:11 	

Not yet arrived at SMSA facility 

Regards. 

Usman Aslam Qadri 

Key Accounts - KSA 

Customer Service Department 
SMSA Express Transportation Co. Ltd. 

Telephone +966-11-4633999 ext-8019 

[ http://www.smsaexpress.com/ | www.smsaexpress.com ] 

P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary. 

From: Seeta Seeta [mailto:[email-masked]] 
Sent: Sunday, June 21, 2020 2:20 PM 
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA 
Cc: Ali Atef; escalations dxbteam; Shakeeb Arsalan; Fauzan Ahmad, Musalman; Apoorv Joshi 
Subject: Re: Missing items//6483641097 
Importance: High 

Hi Team, 

With the reference to the order number: 6483641097, the customer is complaining about 7 missing items. Which was shipped under tracking number: 290087267390. So kindly let us know whether you have delivered full order or not, If yes so provide us the POD. 

The missing items: 

1-157060884 - - Juniors Round Neck Bodysuit 

2-159881120 - - Juniors Solid Vest with Ribbon Applique - Set of 3 

3-157076365 - - FLORMAR Eyebrow Pencil 

4-162441129 - - Maybelline Hyper Easy Liquid Eyeliner 

5-157060877 - - Juniors Plain Sleeveless Bodysuit with Round Neck 

6-162346419 - - Juniors Printed T-shirt and Pyjama Set 

7-162136377 - - Juniors Anchor Print Raglan Sleeves T-shirt with Full Length Jog Pants 

Thanks & Regards, 
Seeta Kunwar 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 20 June, 2020 21:28:54 
Subject: Re: Missing items 

Hi Team, 

Any update? 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, June 14, 2020 3:56:03 AM 
Subject: Missing items 

Hi Team, 

Problem Statement: Missing items 

Order Date : Apr 18, 2020 

Order ID: 6483641097 

Tracking ID: 290087267390 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 10 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 10 items has been shipped/Delivered from our side. 

The missing items: 

1-157060884 - - Juniors Round Neck Bodysuit 

2-159881120 - - Juniors Solid Vest with Ribbon Applique - Set of 3 

3-157076365 - - FLORMAR Eyebrow Pencil 

4-162441129 - - Maybelline Hyper Easy Liquid Eyeliner 

5-157060877 - - Juniors Plain Sleeveless Bodysuit with Round Neck 

6-162346419 - - Juniors Printed T-shirt and Pyjama Set 

7-162136377 - - Juniors Anchor Print Raglan Sleeves T-shirt with Full Length Jog Pants 

Regards, 

Atef