Subject: New Reply Received - Important update regarding your order – Refund initiated
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 16 Jun 2020 09:35:59 +0000 (UTC)

Hi Seeta Kunwar,  The customer has responded to the ticket.  Important update regarding your order – Refund initiated  Ticket comment <div id="8787634986986720895ty" style="overflow:hidden">
            <div id="338317EditableDivID--xx--yy--42" style="font-family: Verdana;font-size:14px">
                <br><br>Sent with my iPhone<br><br>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 01/06/2020 at 6:07 PM, Max wrote:
                <br><br>
            
            </div>
<div style="border-left:2px solid gray;padding-left:10px;width:100%%">
                <div style="font-family: Verdana;font-size:14px">
                    From: Max &lt;[email-masked]&gt;<br>Date: 1 June 2020<br>To: [email-masked]<br>Cc: <br>Subject: Important update regarding your order – Refund initiated
                </div>
                <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="rtl">Ø¹Ù�Ù�Ù�Ù�Ø§ Ø§Ù�Ø¹Ø²Ù�Ø².</div>
<div dir="rtl"> </div>
<div dir="rtl">Ù�Ø´Ù�Ø±Ù�Ù� Ø¹Ù�Ù� Ø§Ù�ØªÙ�Ø§ØµÙ� Ù�Ø¹Ù�Ø§.</div>
<div dir="rtl"> </div>
<div dir="rtl">Ù�Ø¹ØªØ°Ø± Ø¹Ù� Ø§Ù�Ø±Ø¯ Ø§Ù�Ù�ØªØ£Ø®Ø± Ø¹Ù�Ù� Ø¨Ø±Ù�Ø¯Ù� Ø§Ù�Ø¥Ù�Ù�ØªØ±Ù�Ù�Ù� Ø�Ø­Ù�Ø« Ù�ØªÙ�Ù�Ù� Ø§Ù�Ù�Ø«Ù�Ø± Ù�Ù�  Ø§Ù�Ø§Ø³ØªÙ�Ø³Ø§Ø±Ø§Øª Ø¨Ø³Ø¨Ø¨ Ø§Ù�Ù�Ø¶Ø¹ Ø§Ù�Ø­Ø§Ù�Ù� Ø§Ù�Ù�Ø³ØªÙ�Ø±.</div>
<div dir="rtl">Ù�Ø¹Ù�Ù� Ø¨Ø§Ø³ØªÙ�Ø±Ø§Ø± Ø¹Ù�Ù� ØªØ­Ø¯Ù�Ø« Ù�Ø³Ù� " ØªØ­Ø¯Ù�Ø«Ø§Øª Ø§Ù�Ø£Ø¹Ù�Ø§Ù� " Ø¶Ù�Ù� ØµÙ�Ø­Ø§Øª "Ù�Ø±Ù�Ø² Ø§Ù�Ù�Ø³Ø§Ø¹Ø¯Ø©" Ø§Ù�Ø®Ø§ØµØ© Ø¨Ù�Ø§ Ø� Ù�Ù�ØªØ±Ø­ Ø¹Ù�Ù�Ù� Ø²Ù�Ø§Ø±Ø© Ø§Ù�ØµÙ�Ø­Ø© Ù�Ù�Ø­ØµÙ�Ù� Ø¹Ù�Ù� Ù�Ø¹Ù�Ù�Ù�Ø§Øª Ø§Ø®Ø± Ø§Ù�ØªØ­Ø¯Ù�Ø«Ø§Øª.</div>
<div dir="rtl"> </div>
<div dir="rtl">Ù�Ù�Ø´Ø­Ù�Ø�</div>
<div dir="rtl">Ø¥Ø°Ø§ Ù�Ù�Øª ØªØªØ¨Ø¹ Ø´Ø­Ù� Ù�ØªÙ�ØµÙ�Ù� Ø·Ù�Ø¨Ù� Ø� Ù�Ø§Ù�Ø±Ø¬Ø§Ø¡ Ø²Ù�Ø§Ø±Ø© Ù�Ø³Ù� "ØªØ­Ø¯Ù�Ø« Ø§Ù�Ø£Ø¹Ù�Ø§Ù�" Ø¹Ù�Ù� Ø§Ù�Ù�Ù�Ù�Ø¹ Ø§Ù�Ø§Ù�Ù�ØªØ±Ù�Ù�Ù� Ø§Ù�Ø®Ø§Øµ Ø¨Ù�Ø§ Ù�Ù�Ø§Ø·Ù�Ø§Ø¹ Ø¹Ù�Ù� Ø§Ø®Ø± ØªØ­Ø¯Ù�Ø« Ù�Ø§Ù�Ø§Ù� Ø§Ù�ØªÙ�ØµÙ�Ù� Ù�Ø§Ø³ØªÙ�Ø§Ù� Ø·Ù�Ø¨Ù�.</div>
<div dir="rtl">Ù�Ù�Ù�Ù�Ù� Ø£Ù�Ø¶Ù�Ø§ ØªØªØ¨Ø¹ Ø·Ù�Ø¨Ø§ØªÙ� Ø¶Ù�Ù� "Ø³Ø¬Ù� Ø§Ù�Ø·Ù�Ø¨Ø§Øª" Ù�Ù� Ø­Ø³Ø§Ø¨Ù�.</div>
<div dir="rtl"> </div>
<div dir="rtl">Ù�Ù�Ø¥Ø±Ø¬Ø§Ø¹Ø�</div>
<div dir="rtl">Ø¨Ø³Ø¨Ø¨ Ø§Ù�Ù�Ù�Ù�Ø¯ Ø§Ù�Ø±Ø§Ù�Ù�Ø©Ø� Ù�ØªØ¹Ø°Ø± Ø¹Ù�Ù�Ù�Ø§ Ù�Ø¤Ù�ØªÙ�Ø§  Ø§Ø³ØªÙ�Ø§Ù� Ø£Ù� Ø·Ù�Ø¨Ø§Øª Ø¥Ø±Ø¬Ø§Ø¹.</div>
<div dir="rtl">Ø§Ù�Ø¥Ù�Ø§Ø±Ø§Øª Ø§Ù�Ø¹Ø±Ø¨Ù�Ø© Ø§Ù�Ù�ØªØ­Ø¯Ø© – Ù�Ù�Ø¨Ù� Ø§Ù�Ø§Ø±Ø¬Ø§Ø¹  Ø¥Ù�Ù� Ø§Ù�Ù�ØªØ§Ø¬Ø± Ø­Ø§Ù�Ù�Ù�Ø§ Ù�Ù�Ø· Ù�Ù� Ø¥Ù�Ø§Ø±Ø© Ø¯Ø¨Ù� Ù�Ø§Ù�Ø´Ø§Ø±Ù�Ø© Ù�Ø§Ù�Ù�Ø¬Ù�Ø±Ø©.</div>
<div dir="rtl">Ø§Ù�Ù�Ù�Ù�Ù�Ø© Ø§Ù�Ø¹Ø±Ø¨Ù�Ø© Ø§Ù�Ø³Ø¹Ù�Ø¯Ù�Ø© - Ù�Ù�Ø¨Ù� Ø§Ù�Ø§Ø±Ø¬Ø§Ø¹  Ø¥Ù�Ù� Ø§Ù�Ù�ØªØ§Ø¬Ø± Ù�Ù� Ø¬Ù�Ù�Ø¹ Ù�ØªØ§Ø¬Ø±Ù�Ø§.</div>
<div dir="rtl">Ø§Ù�Ù�Ù�Ù�Øª Ù�Ø§Ù�Ø¨Ø­Ø±Ù�Ù� - Ù�Ø§ Ù�Ù�Ø¨Ù� Ø­Ø§Ù�Ù�Ù�Ø§ Ø§Ù�Ø§Ø±Ø¬Ø§Ø¹  Ø¨Ø³Ø¨Ø¨ Ø§Ù�Ù�Ù�Ù�Ø¯ Ø§Ù�Ø±Ø³Ù�Ù�Ø©. Ù�Ù�Ø±Ø¬Ù� Ø¯Ø§Ø¦Ù�Ø§ Ø§Ù�ØªØ­Ù�Ù� Ù�Ù� "ØªØ­Ø¯Ù�Ø«Ø§Øª Ø§Ù�Ø£Ø¹Ù�Ø§Ù�" Ø¶Ù�Ù� ØµÙ�Ø­Ø§Øª Ù�Ø±Ù�Ø² Ø§Ù�Ù�Ø³Ø§Ø¹Ø¯Ø© Ù�Ù�Ø­ØµÙ�Ù� Ø¹Ù�Ù� Ø£Ø­Ø¯Ø« Ø§Ù�ØªØ­Ø¯Ù�Ø«Ø§Øª.</div>
<div dir="rtl"> </div>
<div dir="rtl">Ù�Ù�ØªØ±Ø­ Ø¹Ù�Ù�Ù� Ø¯Ø§Ø¦Ù�Ø§ Ù�Ø±Ø§Ø¬Ø¹Ø© Ø¥Ø§Ù�Ø£Ø³Ø¦Ù�Ø© Ø§Ù�Ø´Ø§Ø¦Ø¹Ø© Ø¹Ù� Ø·Ø±Ù�Ù� Ø²Ù�Ø§Ø±Ø© Ù�Ø±Ù�Ø² Ø§Ù�Ù�Ø³Ø§Ø¹Ø¯Ø© Ø¹Ù�Ù� Ù�Ù�Ø§Ù�Ø¹Ù�Ø§.</div>
<div dir="rtl"> </div>
<div dir="rtl">Ø¥Ø°Ø§ Ù�Ù� Ù�ØªÙ�Ù�Ù� Ù�Ù� Ø§Ù�Ø±Ø¯ Ø¹Ù�Ù� Ø§Ø³ØªÙ�Ø³Ø§Ø±Ù�Ø� Ù�Ù� Ù�Ø¶Ù�Ù� <a href="https://form.jotform.com/201033158259450?TicketID=1132355" rel="noreferrer">Ø§Ø¶ØºØ· Ù�Ù�Ø§ </a><a href="https://form.jotform.com/201033158259450?TicketID=1132355" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=1132355 </a>Ù�Ø§ØªØ¨Ø§Ø¹ Ø§Ù�ØªØ¹Ù�Ù�Ù�Ø§Øª Ø®Ø·Ù�Ø© Ø¨Ø®Ø·Ù�Ø© Ù�ØªØ²Ù�Ù�Ø¯Ù�Ø§ Ø¨Ù�Ø²Ù�Ø¯ Ù�Ù� Ø§Ù�ØªÙ�Ø§ØµÙ�Ù� Ø­Ù�Ù� Ø§Ø³ØªÙ�Ø³Ø§Ø±Ù�.</div>
<div dir="rtl">Ø±Ø¬Ø§Ø¡Ø§ Ù�Ø§ ØªØ±Ø¯ Ø¹Ù�Ù� Ù�Ø°Ù� Ø§Ù�Ø±Ø³Ø§Ù�Ø© . Ù�Ø±Ø¬Ù� Ø§Ù�Ù�Ù�Ø± Ø¹Ù�Ù� Ø§Ù�Ø±Ø§Ø¨Ø· Ø£Ø¹Ù�Ø§Ù� Ø¥Ø°Ø§ Ù�Ù�Øª ØªØ±ØºØ¨ Ù�Ù� Ø§Ù�Ø§ØªØµØ§Ù� Ø¨Ù�Ø§ Ù�Ø±Ø© Ø£Ø®Ø±Ù� Ù�Ø§Ø³ØªÙ�Ø³Ø§Ø±Ù�.</div>
<div dir="rtl"> </div>
<div dir="rtl"> </div>
<div dir="rtl">Ø£ØµØ¯Ù�Ø§Ø¦Ù� Ø�</div>
<div dir="rtl">Ù�Ø±Ù�Ù� Ø§Ù�Ø¯Ø¹Ù�</div>
<div dir="ltr">
<span>-</span>————</div>
<div dir="ltr">Dear Customer,</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you for contacting us. </div>
<div dir="ltr"><br></div>
<div dir="ltr">We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.</div>
<div dir="ltr">We are constantly updating our “Business Update” section under our “Help Centre” pages, we suggest you to please visit the page for up to date information.</div>
<div dir="ltr"><strong dir="ltr">Deliveries</strong></div>
<div dir="ltr">If you are following up on your delivery, please visit the “Business Update” section on our websites for up to date delivery time frames.</div>
<div dir="ltr">You can also track your orders under “Order History” in your account.</div>
<div dir="ltr"><strong dir="ltr"><span class="caps">RETURNS</span></strong></div>
<div dir="ltr">Due to operational restraints, we are temporarily unable to process any return collections.</div>
<div dir="ltr">
<strong dir="ltr">United Arab Emirates</strong> – Return to stores are currently accepted only in the emirates of <strong><u dir="ltr">Dubai, Sharjah &amp; Fujairah</u></strong>.</div>
<div dir="ltr">
<strong dir="ltr">Saudi Arabia</strong> – Return to stores are accepted across all our stores.</div>
<div dir="ltr">
<strong dir="ltr">Kuwait &amp; Bahrain</strong> – We are currently not accepting returns due to official restraints. Please keep on checking “Business Updates” under our Help Center pages for the most latest updates.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.</div>
<div dir="ltr"><br></div>
<div dir="ltr">If your query is not answered by above, please <a dir="ltr" href="https://form.jotform.com/201033158259450?TicketID=1132355" rel="noreferrer">click here</a> (<a dir="ltr" href="https://form.jotform.com/201033158259450?TicketID=1132355" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=1132355</a>) to and follow the step by step instructions to give us more details about your query.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">Support team</div>
<br>

</div>
            </div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1132355