Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Jun 2020 15:12:30 +0000 (UTC)

Hi Seeta Kunwar,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear sir,</div>
<div>I forwarded to you my previous request for exchange. Also called max call center to report for an exchange on May I received the wrong size of my shipment I ordered size 16 but recieved size 10 I called the center and they say the refund or exchange not
 possible due to the policy at that time and the extended the exchange period to another 2 weeks. If it was my mistake on size I will accept it but because it wan’t my mistake I can not accept that. It is not fair that I keep contact your shop several times
 with no reply. I requested you to refund me my money as soon as possible.</div>
<div>You can check my account and also my complains on 15 May. Plz do the needful.</div>
<div>
<img style="max-width: 100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExODY3NDc3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.N-giLe6fxOY3BUDKrBsoRNj6TGUsbEY7AqwgAYwYSf0"><img style="max-width: 100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExODY3NDc3MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2kox6PdoENR_0mktfRiCGLB5sMGMz-8mQ0MI4fYocRE"><br>
</div>
<div>
<br style="caret-color: rgb(33, 33, 33); color: rgb(33, 33, 33); font-size: 15px; -webkit-text-size-adjust: 100%">
<br>
</div>
<div>
<br>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Asma Al-Mamari &lt;[email-masked]&gt;<br>
<b>Sent:</b> 15 May 2020 02: it<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Ticket RecErrr rasa eived - Returns
</div>
<div> </div>

<div dir="auto">
<div style="direction:rtl">
<img alt="" style="display: none; max-width: 100%; height: auto" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExODY3NDc2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JN2BGoUhPh2NgRBYly23E6aODmuhKrIUvrnhB0t8Wg0"><br>
<img alt="" style="display: none; max-width: 100%; height: auto" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExODY3NDc3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.W8_dCQ-ko5X9RiDgiSoOJ1X2z40CRCQpZmIC-Uq5Sj8">
</div>
<br>
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br>
<blockquote>On 14 May 2020, at 11:39 PM, Max &lt;[email-masked]&gt; wrote:<br>
<br>
</blockquote>
</div>
<blockquote>
<div dir="ltr">
<div style="font-size:14px">
<div dir="ltr">
<div>Dear Asma Al mamari,<br>
<br>
Thank you for getting in touch with us.</div>
<div>
<br>
</div>
<div>We are experiencing high volume due to the ongoing situation and replying on your email might take longer than usual. </div>
<div>
<br>
</div>
<div>We will reply to your message as soon as we can.</div>
<div>
<br>
</div>
<div>While waiting, we advise you to please visit our HELP CENTRE pages to get more information about our policies &amp; FAQs.</div>
<div>
<br>
</div>
<div>We appreciate your patience &amp; cooperation.</div>
<div>
<br>
</div>
<div>Your Friends,</div>
<div>The Support Team</div>
<div>
<br>
</div>
<div dir="rtl" style="">عزيزنا العميل،</div>
<div style="">
<br>
</div>
<div dir="rtl" style="">شكرا لك على التواصل معنا.</div>
<div style="">
<br>
</div>
<div dir="rtl" style="">نحن نشهد تزايداً كبيرًا في الإستفسارات بسبب الوضع المستمر ، قد يستغرق الرد على بريدك الإلكتروني وقتًا أطول من المعتاد. سنرد على رسالتك في أقرب وقت ممكن.</div>
<div style="">
<br>
</div>
<div dir="rtl" style="">أثناء الانتظار ، ننصحك برجاء زيارة صفحة مركز المساعدة للحصول على مزيد من المعلومات حول سياساتنا والأسئلة الشائعة.</div>
<div style="">
<br>
</div>
<div dir="rtl" style="">نحن نقدر صبرك وتعاونك</div>
</div>
<br>

</div>
</div>
</blockquote>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1030750