Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 11 Jun 2020 04:47:33 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Product information  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear <br>
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Surprising not heard back from Centre Point customer service centre.<br>
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<div class="ecxMsoNormal" style="margin:0cm 0cm 10pt"><b style=""><span style="line-height:115%; font-family:'Lucida Handwriting'; color:#c00000; font-size:10pt">Warm
<span style=""> </span>Regds.,</span></b></div>
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<div class="ecxMsoNormal" style="margin:0cm 0cm 10pt"><b style=""><span style="line-height:115%; font-family:'Lucida Calligraphy'; color:#1f497d; font-size:12pt">Sunish Parekh</span></b></div>
<div class="ecxMsoNormal" style="margin:0cm 0cm 10pt"><b style=""><span style="line-height:115%; font-family:'Lucida Calligraphy'; color:#1f497d; font-size:12pt">0503050137<br>
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<div>From: Sunish Parekh &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, May 28, 2020 11:58 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Ticket Received - Product information
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Dear <br>
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We have still not heard or received call from the online customer service for the replacement/return of the product, as the shop refuse to accept the return and requested to get in touch with online customer service.</div>
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Its the attached motorcycle which was purchased and is not functioning properly since day 1, the Babyshop (sales person &amp; the manager ) tested it and agreed its not working properly as required.</div>
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<b style=""><span style="line-height:115%; font-family:'Lucida Handwriting'; color:#c00000; font-size:10pt">Warm
<span style=""> </span>Regds.,</span></b>
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<b style=""><span style="line-height:115%; font-family:'Lucida Calligraphy'; color:#1f497d; font-size:12pt">Sunish Parekh</span></b>
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<font style="font-size:11pt" color="#000000"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, May 14, 2020 4:29 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Ticket Received - Product information</font>
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<div style="margin-top: 0px; margin-bottom: 0px">Dear Priti Parekh,<br>
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Thank you for getting in touch with us.</div>
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<div style="margin-top: 0px; margin-bottom: 0px">We are experiencing high volume due to the ongoing situation and replying on your email might take longer than usual. </div>
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<div style="margin-top: 0px; margin-bottom: 0px">We will reply to your message as soon as we can.</div>
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<div style="margin-top: 0px; margin-bottom: 0px">While waiting, we advise you to please visit our HELP CENTRE pages to get more information about our policies &amp; FAQs.</div>
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<div style="margin-top: 0px; margin-bottom: 0px">We appreciate your patience &amp; cooperation.</div>
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<div style="margin-top: 0px; margin-bottom: 0px">Your Friends,</div>
<div style="margin-top: 0px; margin-bottom: 0px">The Support Team</div>
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<div dir="rtl" style="margin-top: 0px; margin-bottom: 0px">عزيزنا العميل،</div>
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<div dir="rtl" style="margin-top: 0px; margin-bottom: 0px">شكرا لك على التواصل معنا.</div>
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<div dir="rtl" style="margin-top: 0px; margin-bottom: 0px">نحن نشهد تزايداً كبيرًا في الإستفسارات بسبب الوضع المستمر ، قد يستغرق الرد على بريدك الإلكتروني وقتًا أطول من المعتاد. سنرد على رسالتك في أقرب وقت ممكن.</div>
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<div dir="rtl" style="margin-top: 0px; margin-bottom: 0px">أثناء الانتظار ، ننصحك برجاء زيارة صفحة مركز المساعدة للحصول على مزيد من المعلومات حول سياساتنا والأسئلة الشائعة.</div>
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<div dir="rtl" style="margin-top: 0px; margin-bottom: 0px">نحن نقدر صبرك وتعاونك</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043117545237'>IMG_8983.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043117545239'>IMG_8984.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1027508