Subject: New Reply Received - Important update regarding your order – Refund initiated
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Jun 2020 19:10:18 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Important update regarding your order – Refund initiated  Ticket comment <div><br></div>
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<div dir="auto">يلا ان شاء الله متى ترجعون الفلوس.؟؟ لا عادت من طلبيه اخلصوا علي من قبل رمضان وانا اطارد وراكم مره بالطلب والتوصيل ومره بالاتصالات والمكالمات واللحين بالترجيع واعادة المال .. خدمة عملاء سيئه جداً وهذا اخر تعامل لي ولعائلتي معكم في الموقع والمتاجر . </div>
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<div dir="ltr" class="gmail_attr">في ثلاثاء، ٢ يونيو، ٢٠٢٠ في ٢:٢٩ م، كتب Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear Customer, </em><em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </em>
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<em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We are writing to you about your recent order. As you know, due to the current COVID-19 situation, our stores are partially or completely shut. This had led to an unprecedented amount of online orders and, unfortunately resulting to delays in our deliveries. We’re aware of the inconvenience this would have caused you.</em><em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </em>
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<em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Unfortunately, our partners won’t be able to deliver your order, therefore a recent directive from the CITC requires us to cancel your existing order placed before 30<sup style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>th</sup> April and promptly issue a refund. Effective 1<sup style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>st</sup> June, we have initiated this cancellation process and rest assured there is no action required from your side. Please kindly allow 14 days for the refund to be credited to your account</em><em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>.</em><em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </em>
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<em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologise for the inconvenience caused and appreciate your understanding at this time. Thank you for your patience as our teams continue to work hard to process the refunds owing to the Government mandate.</em><em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </em>
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<div style='font-weight:400;text-align:left;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Should you have any urgent queries regarding this, please reach out to our customer service via our online help centre.</em></div>
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<div style='font-weight:400;text-align:left;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your Friends,</em></div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Support Team</em></div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1131630