Subject: New Reply Received - Important update regarding your order – Refund initiated
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 07 Jun 2020 10:57:54 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Important update regarding your order – Refund initiated  Ticket comment <div dir="auto">Don't cancel my order so I would like to collect my order from the store.<div dir="auto">Please contact me as soon as possible on 0509080111</div>
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<div>On Tue, 2 Jun 2020, 2:09 pm Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<em>Dear Customer, </em><em> </em>
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<em>We are writing to you about your recent order. As you know, due to the current COVID-19 situation, our stores are partially or completely shut. This had led to an unprecedented amount of online orders and, unfortunately resulting to delays in our deliveries. We’re aware of the inconvenience this would have caused you.</em><em> </em>
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<em>Unfortunately, our partners won’t be able to deliver your order, therefore a recent directive from the CITC requires us to cancel your existing order placed before 30<sup>th</sup> April and promptly issue a refund. Effective 1<sup>st</sup> June, we have initiated this cancellation process and rest assured there is no action required from your side. Please kindly allow 14 days for the refund to be credited to your account</em><em>.</em><em> </em>
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<em>We sincerely apologise for the inconvenience caused and appreciate your understanding at this time. Thank you for your patience as our teams continue to work hard to process the refunds owing to the Government mandate.</em><em> </em>
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<div style="font-weight:400;text-align:left"><em>Should you have any urgent queries regarding this, please reach out to our customer service via our online help centre.</em></div>
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<div style="font-weight:400;text-align:left"><em>Your Friends,</em></div>
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<div><em>Support Team</em></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1130558