Subject: Email was not delivered to [email-masked]
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 02 Jun 2020 12:11:30 +0000

Hi Seeta Kunwar,  
  The following message composed by you on ticket 1133583 failed to reach the recipient [email-masked]. 
  Reason: "Message dropped - Invalid or problematic address.  "
  Message content:  Dear Customer,    
 We are writing to you about your recent order. As you know, due to the current COVID-19 situation, our stores are partially or completely shut. This had led to an unprecedented amount of online orders and, unfortunately resulting to delays in our deliveries. We’re aware of the inconvenience this would have caused you.   
 Unfortunately, our partners won’t be able to deliver your order, therefore a recent directive from the CITC requires us to cancel your existing order placed before 30th April and promptly issue a refund. Effective 1st June, we have initiated this cancellation process and rest assured there is no action required from your side. Please kindly allow 14 days for the refund to be credited to your account.   
 We sincerely apologise for the inconvenience caused and appreciate your understanding at this time. Thank you for your patience as our teams continue to work hard to process the refunds owing to the Government mandate.   
 Should you have any urgent queries regarding this, please reach out to our customer service via our online help centre.  
 Your Friends,  
 Support Team