Subject: New Reply Received - Important update regarding your order – Refund initiated
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 02 Jun 2020 10:32:12 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Important update regarding your order – Refund initiated  Ticket comment <div class="WordSection1">
<div class="MsoNormal">OK with no choice to say anything..</div>
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<div class="MsoNormal"><b>Please proceed to refund in my SAMBA A/c.. </b></div>
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<div class="MsoNormal">Waiting for your update confirmation for transferring payment.. Thanks !</div>
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<strong><span style="font-size: 9.0pt; font-family: 'Book Antiqua',serif; color: #1f497d">Faizuddin Hussaini</span></strong><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif"><br></span>
    <em><span style="font-size: 9.0pt; font-family: 'Book Antiqua',serif; color: #7d7d7d">Sales Administrator - Saudi Arabia</span></em><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif"><br></span>
    <em><span style="font-size: 9.0pt; font-family: 'Book Antiqua',serif; color: #7d7d7d">Sales Administration</span></em><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif"><br></span>
    <span style="font-size: 10.5pt; font-family: 'Times New Roman',serif; color: #5f3c09"><br></span>
    <strong><span style="font-size: 9.0pt; font-family: 'Book Antiqua',serif; color: #1f497d">AMICO GROUP</span></strong><span style="font-size: 9.0pt; font-family: 'Book Antiqua',serif; color: #1f497d"> | Al Amin Medical Instruments Co. Ltd.</span>
    <span style="font-size: 12.0pt; font-family: 'Times New Roman',serif"><br></span>
    <span style="font-size: 9.0pt; font-family: 'Book Antiqua',serif; color: #1f497d">P.O. Box: | Jeddah | Saudi Arabia</span>
    <span style="font-size: 12.0pt; font-family: 'Times New Roman',serif"><br></span>
    <span style="font-size: 9.0pt; font-family: 'Book Antiqua',serif; color: #1f497d">T: +966 12 2271606/2274007  Ext. 111 | M:  | F: +966 12 6601146</span><span style="font-size: 12.0pt; font-family: 'Times New Roman',serif"><br></span>
    <span style="font-size: 9.0pt; font-family: 'Book Antiqua',serif; color: #1f497d">E: [email-masked]
    <span style="color: #1f497d"></span> | W: <a href="http://www.amicogroup.com" target="_blank" rel="noreferrer"><span style="color: #1f497d">amicogroup.com</span></a></span>
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    <span style="font-size: 10.5pt; font-family: 'Times New Roman',serif; color: #5f3c09"></span>
    <em><span style="font-size: 8.0pt; font-family: 'Book Antiqua',serif; color: #7d7d7d">This E-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed and may be legally privileged.  If you are not the intended recipient, you are hereby notified that any copying, forwarding, disclosing, use, access to, storage or photocopying of this email and any attachment to it is strictly prohibited.  If you have received this message in error please delete it and all copies from your system and notify the sender immediately by return email.  The legal privilege and confidentiality attached to this email and any attachment is not waived, lost or destroyed by reason of a mistaken delivery to you.  Email transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed or contains viruses.  The recipient should check the e-mail and any attachment for the presence of viruses that could be transmitted via e-mail.  The sender does not accept any liability for any error or omission.<br></span></em>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, June 2, 2020 1:16 PM<br>
<b>To:</b> Faizuddin Hussaini &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1128236] - Important update regarding your order – Refund initiated</div>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,  </span></em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are writing to you about your recent order. As you know, due to the current COVID-19 situation, our stores are partially or completely shut. This had led to an unprecedented
 amount of online orders and, unfortunately resulting to delays in our deliveries. We’re aware of the inconvenience this would have caused you. </span></em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Unfortunately, our partners won’t be able to deliver your order, therefore a recent directive from the CITC requires us to cancel your existing order placed before 30<sup>th</sup> April
 and promptly issue a refund. Effective 1<sup>st</sup> June, we have initiated this cancellation process and rest assured there is no action required from your side. Please kindly allow 14 days for the refund to be credited to your account. </span></em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We sincerely apologise for the inconvenience caused and appreciate your understanding at this time. Thank you for your patience as our teams continue to work hard to process
 the refunds owing to the Government mandate. </span></em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Should you have any urgent queries regarding this, please reach out to our customer service via our online help centre.</span></em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your Friends,</span></em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Support Team</span></em><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1128236:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1128236