Subject: FW: Manual Refund - 9774481129
From: Jessie Caparas <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Mon, 1 Jun 2020 09:50:30 +0000

Hi Team,

Please ensure Escalations DXB are always looped.

-----Original Message-----
From: Sachin Maheshwari <[email-masked]>
Sent: Monday, June 1, 2020 1:28 PM
To: Suha Ali <[email-masked]>; ccbackoffice <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Manual Refund - 9774481129

Ok, pls proceed

Regards,
Sachin Kumar
Assistant Manager - Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]
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-----Original Message-----
From: Suha Ali <[email-masked]>
Sent: Monday, June 1, 2020 1:20 PM
To: ccbackoffice <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Manual Refund - 9774481129

External email sender, please take precaution.

Hi Sachin,

With reference to the order number: 9774481129

Items ID:
161572884 - - DIY Doodle Colouring Playhouse
162515476 - - Mamamemo Zebras Puzzle
162515477 - - Mamamemo Leopard Puzzle
162515479 - - Mamameo Rabbits Puzzle
161901458 - - V-Tech Tiny Touch Tablet
161779602 - - Disney Lighting McQueen Sit to Stand Walker

The price of the items: AED 306

Customer placed the order on Mar 27, 2020, Customer confirmed that he did not receive this item ,the missing item is above AED 100. We escalated this case when the customer contacted us and there is no response from the courier company,the customer extremely frustrated as he confirmed that he didn't receive the item.

The total amount of the order was AED 1850.

There is no complaint from the customer and this is the first complaint since he start shopping with us.

Please advise if  we can make a manual refund can be approved in this case. Thank you for helping us close this case.

Best regards,
Suha Ali

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