Subject: New Reply Received - Complain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 31 May 2020 05:53:32 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Complain   Ticket comment <div>Good morning 
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<div>Im asking regarding my order on 27/4 not yet received the return money although its saying in ur app that’s send in ur account!!!</div>
<div>By the why ur app is useless always there’s errors in help desk...<br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On May 16, 2020, at 18:56, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div style="text-align: left">Dear Customer</div>
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<div style="text-align: left">Thank you for contacting us.</div>
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<div style="text-align: left">We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.</div>
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<div style="text-align: left">We are constantly updating our “Business Update" section under our “Help Centre" pages, we suggest you to please visit the page for up to date information.</div>
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<div style="text-align: left"><strong>Deliveries</strong></div>
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<div style="text-align: left">If you are following up on your delivery, please visit the “Business Update" section on our websites for up to date delivery time frames.</div>
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<div style="text-align: left">You can also track your orders under “Order History" in your account.</div>
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<div style="text-align: left"><strong>RETURNS</strong></div>
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<div style="text-align: left">Due to operational restraints, we are temporarily unable to process any return collections.</div>
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<div style="text-align: left">
<strong>United Arab Emirates</strong> – Return to stores are currently accepted only in the emirates of
<strong><u>Dubai, Sharjah &amp; Fujairah</u></strong>.</div>
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<div style="text-align: left">
<strong>Saudi Arabia</strong> – Return to stores are accepted across all our stores.</div>
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<div style="text-align: left">
<strong>Kuwait &amp; Bahrain</strong> – We are currently not accepting returns due to official restraints. Please keep on checking “Business Updates" under our Help Center pages for the most latest updates.</div>
<br>
<div style="text-align: left">We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.</div>
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<div style="text-align: left">If your query is not answered by above, please <a href="https://form.jotform.com/201033158259450?TicketID=1004879" rel="noreferrer">
click here</a> (<a href="https://form.jotform.com/201033158259450?TicketID=1004879" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=1004879</a>) to and follow the step by step instructions to give us more details about your query.</div>
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<div style="text-align: left">Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.</div>
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<div>Your friends,</div>
<br>
<div>Support team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1004879