Subject: New Reply Received - Re: Share your feedback with us
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 20 May 2020 08:40:25 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">  Hi,<div><br></div>
<div>I have filled in the online form two days back as requested by you but have not received any acknowledgement or response from you.</div>
<div><br></div>
<div>Kindly let me know the resolution to my persistent problem with your service.</div>
<div><br></div>
<div>Kind regards,</div>
<div>Seema</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, May 14, 2020 at 11:35 AM Seema Nagrath Menon &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">
<div dir="ltr">Hi,<div><br></div>
<div>This is unbelievable! You have again sent me the wrong order the second time!</div>
<div><br></div>
<div>
<div>We have received this order few days back and I sent this complaint immediately however you have not acknowledged my complaint as you have made an error again in sending us our order. <br>
</div>
<div><br></div>
<div>I had ordered -  'Bow Detail <b>Classic Briefs </b>with Scalloped Hem - Set of 5 Color: <b>Multicolor</b>' (please see order below)</div>
<div><br></div>
<div>However, you have sent us '<b>High Waist Bikini'</b> style (please see photo attached of order sent)</div>
<div><br></div>
<div>Kindly take these back and replace with the Style and Multicolour option we requested or refund our money.</div>
<div><br></div>
<div>We have till date spent AED 65 on this purchase which is going on since last 2 months.</div>
<div><br></div>
<div>Extremely disappointed and regret my purchase which has resulted in waste of my money, energy and valuable time.</div>
<div><br></div>
<div>Kindly make amends and reply to this email</div>
<div><br></div>
<div>Thanks</div>
<div><br></div>
<div>Kind regards</div>
<font color="#888888"><font color="#888888"><div>Seema Menon</div></font></font>
</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, May 13, 2020 at 3:01 PM Splash Fashions &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<u></u>

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										We’d love to hear from you. 
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												<td colspan="2" style="padding:15px 0px 0px">Download
													our apps now</td>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.splashfashions&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_AE_en" style="text-decoration:none;color:rgb(32,32,32)" target="_blank" rel="noreferrer">Android</a>
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<span>
													<a href="https://www.splashfashions.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dproduct_feedback_AE_en" style="text-decoration:none;display:inline-block;color:rgb(255,255,255);padding:10px 6px" target="_blank" rel="noreferrer">Women</a></span>
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                                    Your feedback is important to us.
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									Hi Seema Nagrath Menon,
																					                                    we'd be grateful if you could tell us what you think about the product you've just received.
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																																							SPLASH  
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																		<td style="color:rgb(61,70,72);font-weight:600;line-height:18px" align="left"> 
																																							Bow Detail Classic Briefs with Scalloped Hem - Set of 5 
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																					Color: Multicolour
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																					  																		        	      Size: 
																		        	     																		        	     12

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																			Quantity: 1
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																																				  		AED 45
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																		<td align="right"> 
																			<a href="https://www.splashfashions.com/ae/en/p/161076766?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=product_feedback_AE_en" style="text-decoration:none" target="_blank" rel="noreferrer">
																			 Write a review
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		<td style="padding:0px 0px 15px 15px;font-size:15px;font-weight:700;text-align:left;color:rgb(36,36,40)"><span>Need help? Get in touch</span></td>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong>Connect with us</strong> on your favourite social network.</div>
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											<div style="margin:0px;padding:0px;line-height:20px">Reach out in 140 characters! We are <strong>@SplashFashions</strong>.</div>
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<strong>Call us on 800-SPLASH (800-775274).</strong> <br>7 days a week, 24 hours a day</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1025382