Subject: New Reply Received - Re: Fetchr Support \ Ticket Received - Delivery follow up / 6474489098 \ Ticket [#1879825] Updated
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 May 2020 06:43:39 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: Fetchr Support  \ Ticket Received - Delivery follow up / 6474489098 \ Ticket [#1879825] Updated  Ticket comment <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
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<div dir="ltr">Hi Team,<br><br>We tried to reach the customer yesterday to deliver the order, but there was no answer from the customer side during the delivery process.</div>
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<div dir="ltr">Please note that the order got on hold due to max delivery attempts.</div>
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<div><div>With sincere thanks,</div></div>
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<td style="font-family: arial, sans-serif; font-size: 12px" width="118">    <br><br><br><br><img width="96" height="25" src="https://ci3.googleusercontent.com/proxy/AQtqx68irFonPkezTD3NGojoLhDl6b1NYLzpB2POmUf38arUTXmJuQVUKzDCZXfGiac3yzOg7YQ2l4YGsPE5zGlyLI_wgZpgoI81I7cBmg0L82_zPoDGS8WlHvvAgcfEINLkgT7DV0hkD6O87dZlFLHwPQZpHVN3zXWR94jK1q6tNPDaVor13Q3eGMjMP6BtG_Yp7FfAixlRdIc=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcNjZWcjl0ZFFuZlE&amp;revid=0BxdMZghf4qjcZURRWnd5UFVnemJyZjRGbVp6MVhWYXpIcTZjPQ" class="fr-fic fr-dii"><br>
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<b style="font-size: 12.8px"><span style="background-color: rgb(255, 255, 255)"><span style="color: rgb(217, 150, 148)">Bosaina Nasser</span></span></b><strong>  Client Support Coordinator.</strong>
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              On
              Sun, May 17 at 10:59 AM
              <span class="separator">,  Bosaina Nasser &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Please be noted that the order is ready for dispatch. We will monitor the delivery process.</div></div>
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<div><div>With sincere thanks,</div></div>
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<td style="font-family: arial, sans-serif; font-size: 12px" width="118">    <br><br><br><br><img width="96" height="25" src="https://ci3.googleusercontent.com/proxy/AQtqx68irFonPkezTD3NGojoLhDl6b1NYLzpB2POmUf38arUTXmJuQVUKzDCZXfGiac3yzOg7YQ2l4YGsPE5zGlyLI_wgZpgoI81I7cBmg0L82_zPoDGS8WlHvvAgcfEINLkgT7DV0hkD6O87dZlFLHwPQZpHVN3zXWR94jK1q6tNPDaVor13Q3eGMjMP6BtG_Yp7FfAixlRdIc=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcNjZWcjl0ZFFuZlE&amp;revid=0BxdMZghf4qjcZURRWnd5UFVnemJyZjRGbVp6MVhWYXpIcTZjPQ" class="fr-fic fr-dii"><br>
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<b style="font-size: 12.8px"><span style="background-color: rgb(255, 255, 255)"><span style="color: rgb(217, 150, 148)">Bosaina Nasser</span></span></b><strong>  Client Support Coordinator.</strong>
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              On
              Sat, May 16 at  7:47 PM
              <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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	<div style="text-align: left">Dear Customer</div>
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<div style="text-align: left">Thank you for contacting us.</div>
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<div style="text-align: left">We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.</div>
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<div style="text-align: left">We are constantly updating our “Business Update" section under our “Help Centre" pages, we suggest you to please visit the page for up to date information.</div>
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<div style="text-align: left"><strong>Deliveries</strong></div>
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<div style="text-align: left">If you are following up on your delivery, please visit the “Business Update" section on our websites for up to date delivery time frames.</div>
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<div style="text-align: left">You can also track your orders under “Order History" in your account.</div>
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<div style="text-align: left"><strong>RETURNS</strong></div>
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<div style="text-align: left">Due to operational restraints, we are temporarily unable to process any return collections.</div>
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<strong>United Arab Emirates</strong> – Return to stores are currently accepted only in the emirates of <strong><u>Dubai, Sharjah &amp; Fujairah</u></strong>.</div>
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<strong>Saudi Arabia</strong> – Return to stores are accepted across all our stores.</div>
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<strong>Kuwait &amp; Bahrain</strong> – We are currently not accepting returns due to official restraints. Please keep on checking “Business Updates" under our Help Center pages for the most latest updates.</div>
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<div style="text-align: left">We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.</div>
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<div style="text-align: left">If your query is not answered by above, please <a href="https://form.jotform.com/201033158259450?TicketID=1003190" rel="noreferrer">click here</a> (<a href="https://form.jotform.com/201033158259450?TicketID=1003190" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=1003190</a>) to and follow the step by step instructions to give us more details about your query.</div>
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<div style="text-align: left">Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.</div>
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<div>Your friends,</div>
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<div>Support team</div>
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