Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 17 May 2020 00:45:00 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="direction: rtl">
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<span class="s1">لقد</span><span class="s2"> </span><span class="s1">تواصلت</span><span class="s2"> </span><span class="s1">معكم</span><span class="s2"> </span><span class="s1">بشأن</span><span class="s2"> </span><span class="s1">الطلب</span><span class="s2"> </span><span class="s1">رقم</span><span class="s2"> </span>
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<span class="s2"><a dir="ltr" style="color: currentcolor" rel="noreferrer">6484911566</a></span>
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<span class="s1">بتاريخ</span><span class="s2"> 22 / 4 </span>
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<span class="s1">رقم</span><span class="s2"> </span><span class="s1">الشحنة</span><span class="s2">  S001083018446</span>
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<span class="s1">وقد</span><span class="s2"> </span><span class="s1">أجبتم</span><span class="s2"> </span><span class="s1">بأنكم</span><span class="s2"> </span><span class="s1">تواصلتم</span><span class="s2"> </span><span class="s1">مع</span><span class="s2"> </span><span class="s1">شريك</span><span class="s2"> </span><span class="s1">الشحن</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">الذي</span><span class="s2"> </span><span class="s1">أكد</span><span class="s2"> </span><span class="s1">إيصال</span><span class="s2"> </span><span class="s1">الطلبية</span><span class="s2"> </span>
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<span class="s1">لقد</span><span class="s2"> </span><span class="s1">تم</span><span class="s2"> </span><span class="s1">تقسيم</span><span class="s2"> </span><span class="s1">الطلب</span><span class="s2"> </span><span class="s1">على</span><span class="s2"> </span><span class="s1">شحنتين</span><span class="s2"> </span>
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<span class="s1">تم</span><span class="s2"> </span><span class="s1">استلام</span><span class="s2"> </span><span class="s1">الشحنة</span><span class="s2"> </span><span class="s1">الأولى</span><span class="s2"> </span><span class="s1">كاملة</span><span class="s2"> </span>
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<span class="s1">الشحنة</span><span class="s2"> </span><span class="s1">الثانية</span><span class="s2"> </span><span class="s1">كانت</span><span class="s2"> </span><span class="s1">تشتمل</span><span class="s2"> </span><span class="s1">على</span><span class="s2"> </span><span class="s1">لعبتين</span><span class="s2"> </span><span class="s1">للأطفال</span><span class="s2"> </span><span class="s1">مجموعة</span><span class="s2"> </span><span class="s1">ألعاب</span><span class="s2"> </span><span class="s1">الدمية</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">أربع</span><span class="s2"> </span><span class="s1">قطع</span><span class="s2"> </span><span class="s1">للأطفال</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">جونيورز</span><span class="s2"> </span><span class="s1">الكمية</span><span class="s2"> </span><span class="s1">٢</span><span class="s2"> </span>
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<span class="s1">دبابيس</span><span class="s2"> </span><span class="s1">للشعر</span><span class="s2"> </span><span class="s1">الكمية</span><span class="s2"> </span><span class="s1">٤</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">فستان</span><span class="s2"> </span><span class="s1">بارز</span><span class="s2"> </span><span class="s1">الملمس</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">جونيورز</span><span class="s2"> </span>
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<span class="s1">للأسف</span><span class="s2"> </span><span class="s1">الشديد</span><span class="s2"> </span><span class="s1">قامت</span><span class="s2"> </span><span class="s1">شركة</span><span class="s2"> </span><span class="s1">شيبا</span><span class="s2"> </span><span class="s1">بإيصال</span><span class="s2"> </span><span class="s1">الفستان</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">دبابيس</span><span class="s2"> </span><span class="s1">الشعر</span><span class="s2"> </span><span class="s1">فقط</span><span class="s2"> </span>
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<span class="s1">أي</span><span class="s2"> </span><span class="s1">أن</span><span class="s2"> </span><span class="s1">شركة</span><span class="s2"> </span><span class="s1">شيبا</span><span class="s2"> </span><span class="s1">قامت</span><span class="s2"> </span><span class="s1">بإيصال</span><span class="s2"> </span><span class="s1">منتجين</span><span class="s2"> </span><span class="s1">فقط</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">أصل</span><span class="s2"> </span><span class="s1">أربع</span><span class="s2"> </span><span class="s1">منتجات</span><span class="s2"> </span>
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<span class="s1">حيث</span><span class="s2"> </span><span class="s1">قام</span><span class="s2"> </span><span class="s1">بإيصال</span><span class="s2"> </span><span class="s1">الفستان</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">دبابيس</span><span class="s2"> </span><span class="s1">الشعر</span><span class="s2"> </span>
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<span class="s1">ولكنه</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">يقم</span><span class="s2"> </span><span class="s1">بإيصال</span><span class="s2"> </span><span class="s1">اللعبتين</span><span class="s2"> </span>
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<span class="s1">اللعبتين</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">تقم</span><span class="s2"> </span><span class="s1">الشركة</span><span class="s2"> </span><span class="s1">بإيصالهما</span><span class="s2"> </span>
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<span class="s1">أي</span><span class="s2"> </span><span class="s1">أنني</span><span class="s2"> </span><span class="s1">لا</span><span class="s2"> </span><span class="s1">أزال</span><span class="s2"> </span><span class="s1">أطالبكم</span><span class="s2"> </span><span class="s1">بإيصال</span><span class="s2"> </span><span class="s1">بقية</span><span class="s2"> </span><span class="s1">المنتجات</span><span class="s2"> </span><span class="s1">التي</span><span class="s2"> </span><span class="s1">طلبتها</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">دفعت</span><span class="s2"> </span><span class="s1">قيمتها</span><span class="s2"> </span>
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<span class="s1">لعبتي</span><span class="s2"> </span><span class="s1">الأطفال</span><span class="s2"> </span><span class="s1">من</span><span class="s2"> </span><span class="s1">جونيورز</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">تصل</span><span class="s2"> </span><span class="s1">بعد</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">أستلمها</span><span class="s2"> </span><span class="s1">لم</span><span class="s2"> </span><span class="s1">يقم</span><span class="s2"> </span><span class="s1">شريككم</span><span class="s2"> </span><span class="s1">في</span><span class="s2"> </span><span class="s1">الشحن</span><span class="s2"> </span><span class="s1">بإيصالها</span><span class="s2"> </span>
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<span class="s1">إما</span><span class="s2"> </span><span class="s1">أن</span><span class="s2"> </span><span class="s1">تتواصلوا</span><span class="s2"> </span><span class="s1">مع</span><span class="s2"> </span><span class="s1">شركة</span><span class="s2"> </span><span class="s1">شيبا</span><span class="s2"> </span><span class="s1">لإيصال</span><span class="s2"> </span><span class="s1">اللعبتين</span><span class="s2"> </span>
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<span class="s1">أو</span><span class="s2"> </span><span class="s1">أعيدوا</span><span class="s2"> </span><span class="s1">المال</span><span class="s2"> </span><span class="s1">المدفوع</span><span class="s2"> </span><span class="s1">مقابلهما</span><span class="s2"> </span>
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<span class="s1">مقدرة</span><span class="s2"> </span><span class="s1">لكل</span><span class="s2"> </span><span class="s1">الظروف</span><span class="s2"> </span><span class="s1">التي</span><span class="s2"> </span><span class="s1">تمرون</span><span class="s2"> </span><span class="s1">بها</span><span class="s2"> </span><span class="s1">في</span><span class="s2"> </span><span class="s1">هذه</span><span class="s2"> </span><span class="s1">الأزمة</span><span class="s2"> </span>
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<span class="s1">آمل</span><span class="s2"> </span><span class="s1">سرعة</span><span class="s2"> </span><span class="s1">التجاوب</span><span class="s2"> </span><span class="s1">و</span><span class="s2"> </span><span class="s1">إيصال</span><span class="s2"> </span><span class="s1">اللعبتين</span><span class="s2"> </span><span class="s1">المفقودتين</span><span class="s2"> </span>
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<span class="s1">أو</span><span class="s2"> </span><span class="s1">إعادة</span><span class="s2"> </span><span class="s1">قيمتهما</span><span class="s2"> </span>
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<span class="s1">وإلا</span><span class="s2"> </span><span class="s1">فإني</span><span class="s2"> </span><span class="s1">سأتقدم</span><span class="s2"> </span><span class="s1">بشكوى</span><span class="s2"> </span><span class="s1">لوزارة</span><span class="s2"> </span><span class="s1">التجارة</span><span class="s2"> </span>
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<span class="s1">رقم</span><span class="s2"> </span><span class="s1">الجوال</span><span class="s2"> </span><span class="s3">:</span><span class="s2"> <a dir="ltr" style="color: currentcolor" rel="noreferrer">00966565587917</a></span>
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<div dir="rtl">أُرسلت من الـ iPhone</div>
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<blockquote>في ١٦‏/٠٥‏/٢٠٢٠ الساعة ٧:١٣ ص، كتب/كتبت ‏Babyshop ‏&lt;[email-masked]&gt;:<br>
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</blockquote>
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<blockquote>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div style="text-align: left">Dear Customer</div>
<br>
<div style="text-align: left">Thank you for contacting us.</div>
<br>
<div style="text-align: left">We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.</div>
<br>
<div style="text-align: left">We are constantly updating our “Business Update" section under our “Help Centre" pages, we suggest you to please visit the page for up to date information.</div>
<br>
<div style="text-align: left"><strong>Deliveries</strong></div>
<br>
<div style="text-align: left">If you are following up on your delivery, please visit the “Business Update" section on our websites for up to date delivery time frames.</div>
<br>
<div style="text-align: left">You can also track your orders under “Order History" in your account.</div>
<br>
<div style="text-align: left"><strong>RETURNS</strong></div>
<br>
<div style="text-align: left">Due to operational restraints, we are temporarily unable to process any return collections.</div>
<br>
<div style="text-align: left">
<strong>United Arab Emirates</strong> – Return to stores are currently accepted only in the emirates of
<strong><u>Dubai, Sharjah &amp; Fujairah</u></strong>.</div>
<br>
<div style="text-align: left">
<strong>Saudi Arabia</strong> – Return to stores are accepted across all our stores.</div>
<br>
<div style="text-align: left">
<strong>Kuwait &amp; Bahrain</strong> – We are currently not accepting returns due to official restraints. Please keep on checking “Business Updates" under our Help Center pages for the most latest updates.</div>
<br>
<div style="text-align: left">We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.</div>
<br>
<div style="text-align: left">If your query is not answered by above, please <a href="http://https:/form.jotform.com/201033158259450?TicketID=1031774" rel="noreferrer">
click here</a> (<a href="http://https:/form.jotform.com/201033158259450?TicketID=1031774" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=1031774</a>) to and follow the step by step instructions to give us more details about your query.</div>
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<div style="text-align: left">Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.</div>
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<div>Your friends,</div>
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<div>Support team</div>
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