Subject: New Reply Received - RE: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 May 2020 20:17:41 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  RE: Your products are on the way  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>MY ORDER SHIPPED SIINCE LAST Thursday  TILL NOW I AM NOT ABLE TO CHECK TRACKING NUMBER WHY
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint [mailto:[email-masked]]
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<b>Sent:</b> Saturday, May 16, 2020 9:22 PM<br>
<b>To:</b> Atif Yaseen &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1027492] - RE: Your products are on the way</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are constantly updating our “Business Update" section under our “Help Centre" pages, we suggest you to please visit the page for up to date information.</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Deliveries</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If you are following up on your delivery, please visit the “Business Update" section on our websites for up to date delivery time frames.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>You can also track your orders under “Order History" in your account.</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>RETURNS</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Due to operational restraints, we are temporarily unable to process any return collections.</span></div>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>United Arab Emirates</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> – Return to stores are currently accepted only in the emirates
 of <strong><u><span style='font-family:"Segoe UI",sans-serif'>Dubai, Sharjah &amp; Fujairah</span></u></strong>.</span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Saudi Arabia</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> – Return to stores are accepted across all our stores.</span>
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<strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kuwait &amp; Bahrain</span></strong><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> – We are currently not accepting returns due to official restraints.
 Please keep on checking “Business Updates" under our Help Center pages for the most latest updates.</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If your query is not answered by above, please
<a href="https://form.jotform.com/201033158259450?TicketID=1027492" rel="noreferrer">click here</a> (<a href="https://form.jotform.com/201033158259450?TicketID=1027492" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=1027492</a>) to and follow the step by step instructions
 to give us more details about your query.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Support team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1027492:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1027492