Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 May 2020 14:36:15 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Delivery  Ticket comment <div><div dir="auto">Got the delivery after chasing Aramex. They don’t have the courtesy to call customer if they feel the address was not sufficient which was printed in the sticker initially. </div></div>
<div dir="auto">Also, is there no check or cross verification from Centerpoint  if the orders are delivered or not by the delivery service company? How would you make sure customer got the order or not? </div>
<div dir="auto">Mitto.</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, May 16, 2020 at 4:38 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="text-align:left">Dear Customer</div>
<br>
<div style="text-align:left">Thank you for contacting us.</div>
<br>
<div style="text-align:left">We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.</div>
<br>
<div style="text-align:left">We are constantly updating our “Business Update" section under our “Help Centre" pages, we suggest you to please visit the page for up to date information.</div>
<br>
<div style="text-align:left"><strong>Deliveries</strong></div>
<br>
<div style="text-align:left">If you are following up on your delivery, please visit the “Business Update" section on our websites for up to date delivery time frames.</div>
<br>
<div style="text-align:left">You can also track your orders under “Order History" in your account.</div>
<br>
<div style="text-align:left"><strong>RETURNS</strong></div>
<br>
<div style="text-align:left">Due to operational restraints, we are temporarily unable to process any return collections.</div>
<br>
<div style="text-align:left">
<strong>United Arab Emirates</strong> – Return to stores are currently accepted only in the emirates of <strong><u>Dubai, Sharjah &amp; Fujairah</u></strong>.</div>
<br>
<div style="text-align:left">
<strong>Saudi Arabia</strong> – Return to stores are accepted across all our stores.</div>
<br>
<div style="text-align:left">
<strong>Kuwait &amp; Bahrain</strong> – We are currently not accepting returns due to official restraints. Please keep on checking “Business Updates" under our Help Center pages for the most latest updates.</div>
<br>
<div style="text-align:left">We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.</div>
<br>
<div style="text-align:left">If your query is not answered by above, please <a href="https://form.jotform.com/201033158259450?TicketID=983434" rel="noreferrer" target="_blank">click here</a> (<a href="https://form.jotform.com/201033158259450?TicketID=983434" rel="noreferrer" target="_blank">https://form.jotform.com/201033158259450?TicketID=983434</a>) to and follow the step by step instructions to give us more details about your query.</div>
<br>
<div style="text-align:left">Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.</div>
<br>
<div>Your friends,</div>
<br>
<div>Support team</div>
<br>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/983434