Subject: Re: process the refund of missing item Ticket ID 879632
From: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 14 May 2020 22:59:56 -0700 (MST)

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 15 May, 2020 10:29:31 
Subject: process the refund of missing item Ticket ID 879632 

Problem Statement: Refund Not Processed for missing item 
Order Date : May 1, 2020 
Order ID: 6487810637 
Tracking ID: FP05030001617 
Assistance Required: Need refund for customer. 

The order was placed on May 1, 2020 but as per record one piece of one item was missing from the order . 

one piece is missing out of 10 piece of this item : 

155638651 - - Giggles Sleeveless Bodysuit SAR22.00 

As per the RMA 33623000 on hybris. 

I am escalating on zimbra because i do not have jira credential to escalate to IT team. 

kindly do needful. 

Best regards 
Ammar Asif