Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 13 May 2020 09:49:59 +0000 (UTC)

Hi Seeta Kunwar,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="direction: ltr">Where is my order ?? This is too much ! </div>
<div style="direction: ltr">U r not confirming the delivery date and it took now more than a month </div>
<div style="direction: ltr">Cancel it if u will not bring it ASAP </div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div>On May 7, 2020, at 9:17 AM, Dina Al Maainah &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Hi <div>But I’ve been waiting for so long </div>
<div>It’s more than a month !! </div>
<div>My order no. Is 9776098759 </div>
<div>I placed the order on the 5th of april </div>
<div>If u will not ship it for me Urgently, I will Cancel my order </div>
<div>Reply back soon </div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On May 5, 2020, at 5:13 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Dina Almaainah,<br><br><img id="cursor" width="0" height="0" rel="cursor" class="fr-fic fr-dii" style=""><span style="background-color: initial">Please don't think we have forgotten about you. We are checking daily with our team to solve your concern. Your patience during this time is highly appreciated. </span>
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<div>Please do let us know if there is anything else you require.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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              On
              Sun, 3 May at  8:46 AM
              <span class="separator">,  Dina Al Maainah &lt;[email-masked]&gt;  wrote:
              <div>Hi</div>
<div>But I waited for so long </div>
<div>It took very long time ! </div>
<div>I need my items, you should inform me from the beginning that it will take more than a month so that I wouldn’t order from u but don’t let me waiting like that !! </div>
<div>Pls get me my items ASAP <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Apr 29, 2020, at 4:22 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Dina Almaainah,<br><br>We apologies for the delay. We are working on your case with top priority. </div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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              On
              Mon, 27 Apr at  6:06 PM
              <span class="separator">,  Babyshop &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div dir="ltr">Hi Dina Almaainah,<br><br>Sorry for the frustration you are feeling. This is not the quality that represents our brand. Please note we have escalated your concern and will get back to you soon. </div></div>
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<div dir="ltr">Your Friends </div>
<div dir="ltr">The Support Team</div>
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              On
              Mon, 27 Apr at  9:57 AM
              <span class="separator">,  Dina Almaainah &lt;[email-masked]&gt;  wrote:
              <div>Hi 
I ordered some items on the 5th of April, order number 9776098759 but till now I didn’t recieve it !! 
And I ordered other items on the 20 th of April , order number 9778893400 and I recieved it yesterday!! 
So what about my previous order ? Why I didn’t recieve it yet ??!! 
And long time back I requested return to some items from previous order but no one collected it yet !! 
Kindly confirm ASAP 

[email-masked]
0506664882

iOS Version: 13.3.1
App Version: 8.8.9</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/813138