Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 May 2020 08:53:19 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="direction: rtl">
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when u will return my money??<br>
<div dir="ltr">Sent from my iPhone</div>
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<div>On May 6, 2020, at 8:10 PM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Abeer,</div>
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<div dir="ltr">We apologies for the inconvenience you are facing. This is not the quality in which we regularly provide to our customers. Due to the Covid-19 pandemic, as you may have also experienced, it's causing many challenges for us to provide our customers
 with safe and healthy consumerism as well as following the strict guidelines of the MOH. </div>
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<div dir="ltr">We are working hard to solve your rightful concern and are escalating your issue to the highest of departments so that this will never happen again. </div>
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<div dir="ltr">We would be happy to return you your money which will take from 7 to 14 business days not including the weekend once the order has been confirmed to be returned to our warehouse. </div>
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<div dir="ltr">In the case that you receive the order and you decide to keep the items your refund will be canceled and as per ministry guidelines no return or exchange will be accepted. Otherwise if you decide you want to proceed with the refund then please
 ask the courier to return the items back to us so we may begin the refund process.</div>
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<div dir="ltr">Please confirm if you would like to start the refund process.</div>
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<div dir="ltr">Kindly note: refund process will only begin once the items have been returned to our warehouse and will take 7 to 14 business days excluding the weekend. </div>
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<div dir="ltr">Apologies once again. We will be waiting for your confirmation. </div>
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<div dir="ltr">Your Friends, </div>
<div dir="ltr">The Support Team <br>
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<blockquote class="freshdesk_quote">On Wed, 6 May at 8:29 PM <span class="separator">
, Abeer alqahtani &lt;[email-masked]&gt; wrote: 
<div style="direction: ltr">where is my order 34133540846043 ??u didn’t send it to fetcher company for more than 1 month, retune  my money back &amp; don’t steel the customer.U have only one day to return my money or send the order &amp; I already sent complain to
 MCI because if u can’t take online order don’t steel the customers &amp; not responding  to any emails or tweets .</div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On May 5, 2020, at 3:47 PM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Abeer,<br>
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We apologize for the delay in your order and your understanding that with the current situation of Covid-19 is not allowing us to give you our best.</div>
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<div dir="ltr">​Kindly note that this is not the quality of our brand and is an unfortunate sidetrack due to the current situation. </div>
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<div dir="ltr">We see that you have received your order on 5/5/2020 and have noted your concern so that it will not happen again. </div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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<blockquote class="freshdesk_quote">On Mon, 4 May at 5:23 PM <span class="separator">
, Abeer alqahtani &lt;[email-masked]&gt; wrote: 
<div style="direction: rtl">لم يتم ارسال الشحنه للشركه لها اكثر من شهر وتم تبليغ وزارة التجاره واذا لم يتم توصيل الطلبيه او استرجاع المبلغ خلال يومين سوف اتخذ اجراء اخر وسوق يتم ابلغ كل العملاء عبر تويتر وغيره لاخذ احتياطهم من هذا النصب والتلاعب</div>
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<div>On Apr 22, 2020, at 3:16 PM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Abeer alqahtani,<br>
<span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>​</span>
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<span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Thank you for shopping with
 us</span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(31, 115, 183)'><a href="http://landmarkshops.com/" rel="noreferrer" target="_blank" dir="ltr"></a></span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>.<br>
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<div style="margin: 0in 0in 0.0001pt"><span dir="ltr" style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Your order has been shipped
 from our warehouse. For your reference, the tracking ID is 45767358733 .</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>To follow up or arrange a suitable
 delivery time, please call the Aramex team on 04-8706070.</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Feel free to reach out to us if you
 need any further assistance.</span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin: 0in 0in 0.0001pt"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Your friends,</span></div>
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<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>The</span>
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 S</span><span style='color: rgb(51, 51, 51); font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 10.5pt'>upport Team</span>
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