Subject: New Reply Received - Important information regarding your return request
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 11 May 2020 01:27:36 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Important information regarding your return request  Ticket comment <div><div dir="auto">لقد تم ارجاع الطلبيه الخطأ عن طريق مندوب ارامكس الاربعا ء الموافق ٦ مايو. وماذا بالنسبه للمبلغ المدفوع ؟ كيف ممكن استرد المبلغ ؟ </div></div>
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<div dir="ltr" class="gmail_attr">في اثنين، ٤ مايو، ٢٠٢٠ في ٦:٥٨ م، كتب Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0.8ex;border-right-width:1px;border-right-style:solid;padding-right:1ex;border-right-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear Customer,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We are writing to you about your pending return request. As you may be aware, a recent official directive requires retailers to stop processing any product returns. In line with this directive, we have had to mandate a cancellation of your return request. There is no action required from your side at this point.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We understand that you may have concerns regarding this. We have been addressing potential customer concerns with the authorities as well, with a focus on the possibility of returning your item in the future. However, at this point, it is still unclear if this will be possible. Please continue to check our Frequently Asked Questions (FAQs) section, where we will continue to share the latest information as we receive updates from the authorities, to give you better clarity.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We sincerely apologise for the inconvenience and appreciate your understanding at this time. Your safety is of utmost importance to us. As a homegrown brand, we are working with the government and local authorities to ensure a smooth customer experience, in line with the directives mandated.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Be assured, that we are in this together with you and understand your concern about yourself, your families and the communities we all live in. We will closely watch the situation on the ground and keep you posted at every step.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your Friends,</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Support Team</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </em></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><em style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </em></div>
<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><strong style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span lang="AR-SA" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>معلومات مهمة بخصوص طلب الإرجاع الخاص بك</span></strong></div>
<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span lang="AR-SA" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </span></div>
<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>عزيزنا العميل</span></div>
<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span dir="LTR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </span></div>
<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>نرسل إليك </span><span lang="AR-SA" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>هذه ال</span><span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>رسالة بشأن طلب الإرجاع المعلّق الخاص بك. كما تعلم، فإن التوجيه الرسمي الأخير يتطلب من تجار التجزئة التوقف عن معالجة أي طلبات إرجاع للمنتجات. وتماشيًا مع هذا التوجيه، اضطررنا إلى إلغاء طلب الإرجاع الخاص بك. لا يوجد أي إجراء مطلوب من جانبك في هذه المرحلة.</span>
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<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </span></div>
<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>نحن نتفهم أنه قد يكون لديك بعض المخاوف بشأن ذلك. نحن نقوم بمناقشة مخاوف العملاء المحتملة مع السلطات أيضًا، مع التركيز على إمكانية إرجاع المنتجات في المستقبل. ومع ذلك، خلال هذه المرحلة لا يزال من غير الواضح ما إذا كان ذلك ممكنًا. يُرجى متابعة الاطلاع على قسم الأسئلة الشائعة (</span><span lang="AR-SA" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>مركز المساعدة</span><span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>)، حيث سنستمر في مشاركة أحدث المعلومات بمجرد تلقى أي تحديثات من السلطات لنوفر لك وضوحًا أفضل.</span>
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<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </span></div>
<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>نعتذر بشدة عن الإزعاج ونقدر تفهمك في هذا الوقت. سلامتك في غاية الأهمية بالنسبة لنا. وكعلامة تجارية محلية، نحن نعمل مع الحكومة والسلطات المحلية لضمان تجربة سلسة لعملائنا بما يتماشى مع التوجيهات المطلوبة.</span></div>
<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </span></div>
<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>كن مطمئنًا أننا في هذا الأمر معك ونتفهم قلقك بشأن نفسك وعائلاتك والمجتمع </span><span lang="AR-SA" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>الذي</span><span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> نعيش فيه جميعًا. سنراقب الوضع عن قرب ونطلعك في كل خطوة.</span>
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<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span lang="AR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </span></div>
<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span dir="LTR" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>أصدقائك ،</span></div>
<div dir="RTL" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span dir="rtl" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>فريق الدعم</span></div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/893356