Subject: New Reply Received - Important information regarding your return request
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 10 May 2020 23:59:37 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Important information regarding your return request  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear Team,</div>
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Please note that the items are already collected by your courier and I don't posses them anymore. </div>
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Please note that both the items were handed over to your designated courier Fetchr on 06/04 which is way before the official directive. </div>
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34148942479780 for Product 157892752</div>
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34121816029921 for Product 160930978</div>
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Please process my return and refund the amount immediately. </div>
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If you need any further information, please let me know. </div>
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<div id="Signature">Thanks &amp; best regards,<br>
<br>
Waqas Iqbal<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, May 9, 2020 3:43 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Important information regarding your return request - 916591
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<div><em>Dear customer, </em></div>
<div><em> </em></div>
<div><em>As you know, on Monday, we wrote to inform you that your return request was being cancelled in line with official directives. As promised, we continue to keep you up to date on the latest developments, and we are happy to share that
<strong>we now accept returns in our stores.</strong></em></div>
<div><em> </em></div>
<div><em>If you still wish to return your items, please <strong>visit your local store,</strong> where our in-store team will gladly process your return request.</em></div>
<div><strong><em> </em></strong></div>
<div><em>Unfortunately, at this time, we are unable to process return collection requests. We’re working to reopen this service as soon as possible and will keep you updated.  If you have any queries, please continue to check our Frequently Asked Questions (FAQs)
 section, where we will regularly share the latest information.</em></div>
<div><em> </em></div>
<div><em>As always, your safety is of utmost importance to us. As a homegrown brand, we are working with the government and local authorities to ensure a smooth customer experience, in line with the directives mandated.</em></div>
<div><em> </em></div>
<div><em>Your Friends,</em></div>
<div><em dir="ltr">Support Team</em></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/916591