Subject: New Reply Received - Important information regarding your return request
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 May 2020 09:41:48 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Important information regarding your return request  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'>Greetings,</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'>Thank you for your email and care.</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'>I went today to Centerpoint at Takasussi street and unfortunately  they did not accept to return the item.</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'>Please advise me what to do.</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d'>Thnx.</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Centrepoint [mailto:<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>] <br><b>Sent:</b> Saturday, May 9, 2020 12:14 PM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> Important information regarding your return request - 903719</span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Dear customer, </span></em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span></em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>As you know, on Monday, we wrote to inform you that your return request was being cancelled in line with official directives. As promised, we continue to keep you up to date on the latest developments, and we are happy to share that </span></em><strong><i><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>we now accept returns in our stores.</span></i></strong><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span></em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>If you still wish to return your items, please </span></em><strong><i><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>visit your local store,</span></i></strong><em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> where our in-store team will gladly process your return request.</span></em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<em><b><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span></b></em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Unfortunately, at this time, we are unable to process return collection requests. We’re working to reopen this service as soon as possible and will keep you updated.  If you have any queries, please continue to check our Frequently Asked Questions (FAQs) section, where we will regularly share the latest information.</span></em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span></em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>As always, your safety is of utmost importance to us. As a homegrown brand, we are working with the government and local authorities to ensure a smooth customer experience, in line with the directives mandated.</span></em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span></em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Your Friends,</span></em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Support Team</span></em><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br></span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/903719