Subject: New Reply Received - Important information regarding your return request
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 09 May 2020 12:25:25 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Important information regarding your return request  Ticket comment <div>Dear mistaken sellers,</div>
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<div>I have lost track of how many times I have tried to contact you for my return process. This is the last time I’ll put my eyes upon your store or speak of your brand. I will make sure of this. Your store offers nothing but high level of disappointment. </div>
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<div>I will say this one last time. My item was already taken away by your representative on 16th April, for exchange. And then, no one contacted me again. Then you have the audacity to email me time and time again, to tell me that I can bring my item to you? Shameful.</div>
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<div>If you understand my language, please note, my item was taken away. I was told I will get a refund. I never got the refund. </div>
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<div>I am attaching photos as evidence.</div>
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<div>Order number: 647 4380 753</div>
<div>Courier tracking: <span style="font-family: Roboto, sans-serif; font-size: 15px; letter-spacing: 0.10000000149011612px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-size-adjust: 100%; background-color: rgb(255, 255, 255)">FC04021000426</span>
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<div><span style="font-family: Roboto, sans-serif; font-size: 15px; letter-spacing: 0.10000000149011612px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-size-adjust: 100%; background-color: rgb(255, 255, 255)"><br></span></div>
<div><span style="font-family: Roboto, sans-serif; font-size: 15px; letter-spacing: 0.10000000149011612px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-size-adjust: 100%; background-color: rgb(255, 255, 255)">Number of the person who collected my order:</span></div>
<div><span style="font-family: Roboto, sans-serif; font-size: 15px; letter-spacing: 0.10000000149011612px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-size-adjust: 100%; background-color: rgb(255, 255, 255)">056 142 7752</span></div>
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<div>Kind regards,</div>
<div>A customer you have lost</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwODcyOTE3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.B_KLrtQo_O4LrsQCznHbunVChrhXAaAGp0WAU_PWO3k"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwODcyOTE4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yFOSKMoecofgCZqLEo0PbaZHI7zWRujrw3nwwXFpGAY"><br><div dir="ltr"><blockquote><br></blockquote></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9 May 2020, at 11:27 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div><em>Dear customer, </em></div>
<div><em> </em></div>
<div><em>As you know, on Monday, we wrote to inform you that your return request was being cancelled in line with official directives. As promised, we continue to keep you up to date on the latest developments, and we are happy to share that <strong>we now accept returns in our stores.</strong></em></div>
<div><em> </em></div>
<div><em>If you still wish to return your items, please <strong>visit your local store,</strong> where our in-store team will gladly process your return request.</em></div>
<div><strong><em> </em></strong></div>
<div><em>Unfortunately, at this time, we are unable to process return collection requests. We’re working to reopen this service as soon as possible and will keep you updated.  If you have any queries, please continue to check our Frequently Asked Questions (FAQs) section, where we will regularly share the latest information.</em></div>
<div><em> </em></div>
<div><em>As always, your safety
  is of utmost importance to us. As a homegrown brand, we are working with the government and local authorities to ensure a smooth customer experience, in line with the directives mandated.</em></div>
<div><em> </em></div>
<div><em>Your Friends,</em></div>
<div><em dir="ltr">Support Team</em></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/898260