Subject: New Reply Received - Important information regarding your return request
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 09 May 2020 11:32:03 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Important information regarding your return request  Ticket comment <div>
<div dir="auto"><b><u>guys, second time i am writing you this: </u></b></div>
<div dir="auto"><b><u>* YOU HAVE ALREADY PICKED UP MY RETURN.</u></b></div>
<div dir="auto"><b><u>* YOU OWE ME A REFUND NOW AS YOU GOT THE ITEMS BACK. </u></b></div>
<div dir="auto"><b><u>* IF NOT, CONSULT YOUR LOGISTICS  SERVICES PROVIDER BECAUSE A DELIVERY PERSON COMING FROM HOME BOX CAME AND TOOK MY ITEM.</u></b></div>
</div>
<div dir="auto"><b><u><br></u></b></div>
<div dir="auto">I understand you guys must be overwhelmed by the current situation, but it does not seem correct to ignore my response on status and send me, again, a standard message.</div>
<div dir="auto"><br></div>
<div dir="auto">i returned items, you picked them up, you owe me a refund.</div>
<div dir="auto"><br></div>
<div dir="auto">i say that politely and appreciated the service of your company so far, please make it good until the end and take into account this feedback.</div>
<div dir="auto"><br></div>
<div dir="auto">When will i be refunded?</div>
<div dir="auto"><br></div>
<div dir="auto">Best,</div>
<div dir="auto"><b><u><br></u></b></div>
<div><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 9 May 2020 at 14:03 Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div><em>Dear customer, </em></div>
<div><em> </em></div>
<div><em>As you know, on Monday, we wrote to inform you that your return request was being cancelled in line with official directives. As promised, we continue to keep you up to date on the latest developments, and we are happy to share that <strong>we now accept returns in our stores.</strong></em></div>
<div><em> </em></div>
<div><em>If you still wish to return your items, please <strong>visit your local store,</strong> where our in-store team will gladly process your return request.</em></div>
<div><strong><em> </em></strong></div>
<div><em>Unfortunately, at this time, we are unable to process return collection requests. We’re working to reopen this service as soon as possible and will keep you updated.  If you have any queries, please continue to check our Frequently Asked Questions (FAQs) section, where we will regularly share the latest information.</em></div>
<div><em> </em></div>
<div><em>As always, your safety
  is of utmost importance to us. As a homegrown brand, we are working with the government and local authorities to ensure a smooth customer experience, in line with the directives mandated.</em></div>
<div><em> </em></div>
<div><em>Your Friends,</em></div>
<div><em dir="ltr">Support Team</em></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/909318