Subject: Re: POD///6474515569
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeel Ahmad Hajam <[email-masked]>, Mykel Nakhnoukh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 8 May 2020 09:38:04 -0700 (MST)

Hi Team, 

With reference to the tracking numbers 34197847712061 / 34197781895032, we request you to share the PROOF OF DELIVERY as the customer is claiming he has not received the order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mykel Nakhnoukh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeel Ahmad Hajam" <[email-masked]> 
Sent: Friday, 8 May, 2020 13:10:31 
Subject: POD 

Hi team, 

the customer is complaining that she didn't receive the order. 
I raised an escalation to ask a POD but the courier refused to provide us. 

Ticket number : 799258 
Order number : 6474515569 
Order date : Mar 29, 2020 
AWB : 34197847712061 / 34197781895032 
Issue Description: the customer claims she didn't receive the order. So we need a proof proves she received it. 

And that is the courier reply : 

Please be noted that our operation team is unable to send the proof of delivery in the meantime due to the current situation of Coronavirus the curfew applied in KSA. 

Best regards, 
Maykel