Subject: New Reply Received - short on delivered items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 May 2020 09:46:27 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  short on delivered items  Ticket comment <div dir="auto">Hello,<div dir="auto"><br></div>
<div dir="auto">I would like to follow up regarding this order and the delivery of the lacking items as indicated in this trail of emails. </div>
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<div dir="auto">Please update me thru replying to this email or call me in my contact number 0551497051...please </div>
<div dir="auto"> Secondly, I have requested a returned of a damaged/broken item that was part of the latest delivery made to me.</div>
<div dir="auto">Please also follow up the pick up so I can get the refund of my money as all of these items are already been fully paid. </div>
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<div dir="auto">Again please take time to call me. I know your customer service lines are impossible to contact so I would expect you will have somebody to attend to the emails. Even through that alone that is already something different or give me a call. </div>
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<div dir="auto">Thank you </div>
<div dir="auto">Divina Bono</div>
<div dir="auto">0551497051</div>
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<div>From: <strong class="gmail_sendername" dir="auto">Ma. Divina Bono</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Sun, May 3, 2020, 6:17 AM<br>Subject: Re: short on delivered items<br>To:  &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">hi,</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">i sent an email yesterday 2/5/2020 regarding the short of delivery or lacking delivery from my paid orders.  I also spoke with one customer service Mr Amar regarding this issue, delivery made 2/5/2020 via aramex (courier).</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Based on the inventory list that i made, the lacking items that are part of my orders under Order#9778065164 are as follows</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">item code 161756173  textured vase with ombre finish 17.5 x 17.5x 37 cm</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">item code  162016448 decorative cracked glass vase  23x23x40cm this is the actual item not delivered( <i><b>please note that yesterday in my email i was wrong in the description because i have ordered moreorless same color but when we checked the measurement what was delivered and received was the textured glass vase 15x15x31 cm green item code 162016447) not the 23x23x40 cm that is why I have to send you another email for confirmation of the actual received items and the lacking based on the invoice /order number</b></i>
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<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">item code 161273391 decorative glass vase 20.5 x 20.5 x 30.5cm </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Complaint Number # 865884 dated May 2, 2020</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444"><br></div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Kindly update me as to when I can get these three (3) items missing in my order.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">I would appreciate if this will be delivered immediately.  </div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">All these items are already paid in total so please make sure I can get all of these.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Thank you</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">Regards,<br>Ma. Divina J Bono</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:large;color:#444444">0551497051</div>
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<div class="gmail_attr" dir="ltr">On Sat, May 2, 2020 at 3:44 PM Ma. Divina Bono &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large"><br></div>
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<div class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">Hello</div>
<div class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large"><br></div>
<div class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">I received my order 9778065164 just a few minutes ago and checked all items delivered.  Unfortunately there is a short of 3 items paid but not in the delivery or not received.</div>
<div class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">I spoke with your customer service Mr Amar and had a complaint number 865884 for the missing three items.  Please send me feedback/update as early as you can to sort out this issue.</div>
<div class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">I also tried calling aramex but to no avail.</div>
<div class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large"><br></div>
<div class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">Please let me know the status asap or send me email or call me please</div>
<div class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">Thank you</div>
<div class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">Divina Bono</div>
<div class="gmail_default" style="color:rgb(68,68,68);font-family:tahoma,sans-serif;font-size:large">0551497051</div>
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