Subject: New Reply Received - Re: Fetchr Support \ Fwd: Your products are on the way \ Ticket [#1857122] Updated
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Tue, 05 May 2020 13:04:40 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: Fetchr Support  \ Fwd:  Your products are on the way \ Ticket [#1857122] Updated  Ticket comment <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
	<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">
<div dir="ltr">Hi ​Team,<br><br>Due to no reply from your side, this ticket will be marked as resolved for the time being.<br><br>if you have any further inquiry, please feel free to reopen it.<br><br>Don’t hesitate to contact us anytime whenever you want.<br><br>it's our passion to serve you anytime.<br><br>Check your ticket status at: <a href="https://fetchrsupport.freshdesk.com/public/tickets/40714eecd0201ac8debc0c297c4cc33cf7486cbd561850b6c066f99aa8876361" rel="noreferrer">https://fetchrsupport.freshdesk.com/public/tickets/40714eecd0201ac8debc0c297c4cc33cf7486cbd561850b6c066f99aa8876361</a>
</div>
<div><br></div>
</div>
<div dir="ltr">
<div><br></div>
<div><strong>Thank you and Best Regards, </strong></div>
<div><br></div>
<table border="0" cellpadding="0" style="border-collapse: collapse; border: 1px solid #afafaf; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-size: 12.8px; font-family: Times" width="856"><tbody><tr>
<td style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; font-size: 12px" width="118"><img src="https://ci4.googleusercontent.com/proxy/6_6nwN6SA3EPgZ1ItXMeZFBnysdFMBWpPLZM763N31lVupxN4VJZU-T_dqvJEWWkrmvpgvSceOL_H0Nku7CV2fDBFziWnkkYfSlpWmrSyPdhTQSk0B_Uwxo_ggksmxuOWls2I-rqvyyWoNctMC13dHo8wKQmOZQgn32hkUjTRBNZvydIEPPhMCctavpmKvFOF3zSklrURv4=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcNjZWcjl0ZFFuZlE&amp;revid=0BxdMZghf4qjcZURRWnd5UFVnemJyZjRGbVp6MVhWYXpIcTZjPQ" width="96" height="25" class="fr-fic fr-dii"></td>
<td style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; font-size: 12px" width="732"><table border="0" cellpadding="0" style="margin-bottom: 10px" width="429"><tbody>
<tr>
<td bgcolor="#FE7A44" rowspan="3" style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; width: 2px" width="0">
<br><br><br><br><br>
</td>
<td style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; padding-left: 5px" width="395">
<div><strong>Hala Saad - Client support executive</strong></div>
<div><strong><br></strong></div>
<div><strong>UAE Phone: +97148018111 </strong></div>
<div><strong><br></strong></div>
<div><strong>KSA Phone: +966114097307 / +966114097301</strong></div>
</td>
</tr>
<tr><td style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; padding-left: 5px">
<div>
<strong> Website</strong>: <a href="http://www.fetchr.us/" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank">www.fetchr.us</a>
</div>
<div><br></div>
</td></tr>
<tr><td style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif">
<a href="https://itunes.apple.com/ae/app/fetchr-package-pickup-payments/id970996178?mt=8" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci3.googleusercontent.com/proxy/jak5X3DO6CvF7pq6giPNRheSWT3MCATBgNyj8JS_ySHsGIJg2sm55RYNyRU7D3O5t40_3RNHF5pv9Caa9WYEz3v5Cvzr4XZfe-fSla43PemaJ1oMkn5TpQzNo97DKZLgRX4s1r_HExIeAVcTttGwjIcJiYbYn3TYMHAAl4eZE89Cp96O_gt0-y8fHaYKCKLPX9xUNISOB3Y=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcUmxCWV9YcVdzODA&amp;revid=0BxdMZghf4qjcRHZPMnVyQmhjWTNQdCs2VEs5QSt6TnNGeVlJPQ" alt="" width="32" height="57" class="fr-fic fr-dii"></a><a href="https://play.google.com/store/apps/details?id=com.fetchr.customerapp&amp;hl=en" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci6.googleusercontent.com/proxy/BykRJyK8cj1XQUXhcQcQfYTjhMGPBgVqMoy14M52Z9mqpNfLCFnXfpClOf9CzY-Opidq_uUCqW9R_1XDBIAFD96ET7lJ5vQ0MI6vRUzTNAn3O1ur4yxJ1paEJeulJSQTuBxYgIY7mYn6FfQ2LTnsWkjqoPT-J0q7sD9C5KGtE5ozf8xxMbshgpLo50rbeZfzuyK-BW1MBVQ=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcWHNpQjgzeG1LTTQ&amp;revid=0BxdMZghf4qjcSklZVm5RQkdsMUMrRnVhRTlROHlTaW9IS1NvPQ" alt="" width="31" height="58" class="fr-fic fr-dii"></a><a href="https://www.facebook.com/fetchr.shiphappy/?fref=ts" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci6.googleusercontent.com/proxy/Wuh1AWBi4vcikDt3EGBr9d2WuidJIU-uobYFReRRliMHumIEhxQv-EXoFDT6_qZkQGZifwNueBxKqIlPfa42BJo-bqIXwdO1kTWK_idHbObZH-Re4SYIrzFIWxaUmb8R-yyvJ4iiI_c5z5u3OdY-MU3mKEJJspx7hkIyNvas9JaOYoDbCGj9VgeimmkCGjMz8MFARtJzKoc=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcZFE2cDVmYWRnVHc&amp;revid=0BxdMZghf4qjcSmY3YTgrWlVuYUF1TVRLZlg5Rk9mc1hGaTRvPQ" alt="" width="32" height="58" class="fr-fic fr-dii"></a><a href="https://www.instagram.com/fetchr/?hl=en" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci5.googleusercontent.com/proxy/1f1X4kUJrU69i6f4zgZMrsed-k5p86PAcGjHKo683o8MqOSwc0_VFkH_OdXHWXlJ2uQ6GWRC_TrvzZsrP9Of1n3fPfV2WY2K8X0OxlcCSJylo_86x0l5r80lUGKtRl4I15du3RVnHaXe8ge2jQVOIyI8S1QfsHvh0pRCwlG3luKdXapz007tSx5zHSIP1MDjhYhn98IGzZY=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcWVVEdlUzaVJ5ZEE&amp;revid=0BxdMZghf4qjcRmJZMnFPUmQybkVMU3dmTnNFelJ0OUlKcHcwPQ" alt="" width="32" height="59" class="fr-fic fr-dii"></a><a href="https://www.linkedin.com/company/fetchr" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/Chu16MT8H_zlu-VF2IMFrXFtMHt2lLs47Dl801CTHZVxGsRLwwtbkxerRPxlbbqhIxw7jocFBYNple0w8yzGerYu2v_qaEk1hTM_t1Yhycn1OiEKl2dTpe_oL2sn1CWjeIkqU49qkrQpINavNcucHY9E-fc7USd_2DhoExCWFqXjVUy3pr4vVzFupyNOP3GsmBzH92UMAHk=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcdnlXUnlWaEM4T1E&amp;revid=0BxdMZghf4qjcSjlHaTdoN09HdFFvN0RGa2g4NXVJYjdBeXdNPQ" alt="" width="33" height="58" class="fr-fic fr-dii"></a><br><b style="font-family: Helvetica"><span style="font-family: georgia, serif; color: rgb(255, 123, 71)">Leading effective change through people!</span></b>
</td></tr>
</tbody></table></td>
</tr></tbody></table>
</div>
<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Mon, May 4 at  9:10 AM
              <span class="separator">,  Hala saad &lt;[email-masked]&gt;  wrote:
              <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">
<div dir="ltr">Hi Team,<br><br>Greetings,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Please clarify your request, and share Fetchr tracking number.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Check your ticket status at: <a href="https://fetchrsupport.freshdesk.com/public/tickets/40714eecd0201ac8debc0c297c4cc33cf7486cbd561850b6c066f99aa8876361" rel="noreferrer">https://fetchrsupport.freshdesk.com/public/tickets/40714eecd0201ac8debc0c297c4cc33cf7486cbd561850b6c066f99aa8876361</a>
</div>
<div><br></div>
</div>
<div dir="ltr">
<div><br></div>
<div><strong>Thank you and Best Regards, </strong></div>
<div><br></div>
<table border="0" cellpadding="0" style="border-collapse: collapse; border: 1px solid #afafaf; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-size: 12.8px; font-family: Times" width="856"><tbody><tr>
<td style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; font-size: 12px" width="118"><img src="https://ci4.googleusercontent.com/proxy/6_6nwN6SA3EPgZ1ItXMeZFBnysdFMBWpPLZM763N31lVupxN4VJZU-T_dqvJEWWkrmvpgvSceOL_H0Nku7CV2fDBFziWnkkYfSlpWmrSyPdhTQSk0B_Uwxo_ggksmxuOWls2I-rqvyyWoNctMC13dHo8wKQmOZQgn32hkUjTRBNZvydIEPPhMCctavpmKvFOF3zSklrURv4=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcNjZWcjl0ZFFuZlE&amp;revid=0BxdMZghf4qjcZURRWnd5UFVnemJyZjRGbVp6MVhWYXpIcTZjPQ" width="96" height="25" class="fr-fic fr-dii"></td>
<td style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; font-size: 12px" width="732">
<div></div>
<table border="0" cellpadding="0" style="margin-bottom: 10px" width="429"><tbody>
<tr>
<td bgcolor="#FE7A44" rowspan="3" style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; width: 2px" width="0">
<br><br><br><br><br>
</td>
<td style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; padding-left: 5px" width="395">
<div>
<strong>Hala Saad - Client support executive</strong><div></div>
</div>
<div><strong><br></strong></div>
<div><strong>UAE Phone: +97148018111 </strong></div>
<div><strong><br></strong></div>
<div><strong>KSA Phone: +966114097307 / +966114097301</strong></div>
</td>
</tr>
<tr><td style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; padding-left: 5px">
<div>
<strong> Website</strong>: <a href="http://www.fetchr.us/" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank">www.fetchr.us</a>
</div>
<div><br></div>
</td></tr>
<tr><td style="font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif">
<a href="https://itunes.apple.com/ae/app/fetchr-package-pickup-payments/id970996178?mt=8" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci3.googleusercontent.com/proxy/jak5X3DO6CvF7pq6giPNRheSWT3MCATBgNyj8JS_ySHsGIJg2sm55RYNyRU7D3O5t40_3RNHF5pv9Caa9WYEz3v5Cvzr4XZfe-fSla43PemaJ1oMkn5TpQzNo97DKZLgRX4s1r_HExIeAVcTttGwjIcJiYbYn3TYMHAAl4eZE89Cp96O_gt0-y8fHaYKCKLPX9xUNISOB3Y=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcUmxCWV9YcVdzODA&amp;revid=0BxdMZghf4qjcRHZPMnVyQmhjWTNQdCs2VEs5QSt6TnNGeVlJPQ" alt="" width="32" height="57" class="fr-fic fr-dii"></a><a href="https://play.google.com/store/apps/details?id=com.fetchr.customerapp&amp;hl=en" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci6.googleusercontent.com/proxy/BykRJyK8cj1XQUXhcQcQfYTjhMGPBgVqMoy14M52Z9mqpNfLCFnXfpClOf9CzY-Opidq_uUCqW9R_1XDBIAFD96ET7lJ5vQ0MI6vRUzTNAn3O1ur4yxJ1paEJeulJSQTuBxYgIY7mYn6FfQ2LTnsWkjqoPT-J0q7sD9C5KGtE5ozf8xxMbshgpLo50rbeZfzuyK-BW1MBVQ=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcWHNpQjgzeG1LTTQ&amp;revid=0BxdMZghf4qjcSklZVm5RQkdsMUMrRnVhRTlROHlTaW9IS1NvPQ" alt="" width="31" height="58" class="fr-fic fr-dii"></a><a href="https://www.facebook.com/fetchr.shiphappy/?fref=ts" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci6.googleusercontent.com/proxy/Wuh1AWBi4vcikDt3EGBr9d2WuidJIU-uobYFReRRliMHumIEhxQv-EXoFDT6_qZkQGZifwNueBxKqIlPfa42BJo-bqIXwdO1kTWK_idHbObZH-Re4SYIrzFIWxaUmb8R-yyvJ4iiI_c5z5u3OdY-MU3mKEJJspx7hkIyNvas9JaOYoDbCGj9VgeimmkCGjMz8MFARtJzKoc=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcZFE2cDVmYWRnVHc&amp;revid=0BxdMZghf4qjcSmY3YTgrWlVuYUF1TVRLZlg5Rk9mc1hGaTRvPQ" alt="" width="32" height="58" class="fr-fic fr-dii"></a><a href="https://www.instagram.com/fetchr/?hl=en" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci5.googleusercontent.com/proxy/1f1X4kUJrU69i6f4zgZMrsed-k5p86PAcGjHKo683o8MqOSwc0_VFkH_OdXHWXlJ2uQ6GWRC_TrvzZsrP9Of1n3fPfV2WY2K8X0OxlcCSJylo_86x0l5r80lUGKtRl4I15du3RVnHaXe8ge2jQVOIyI8S1QfsHvh0pRCwlG3luKdXapz007tSx5zHSIP1MDjhYhn98IGzZY=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcWVVEdlUzaVJ5ZEE&amp;revid=0BxdMZghf4qjcRmJZMnFPUmQybkVMU3dmTnNFelJ0OUlKcHcwPQ" alt="" width="32" height="59" class="fr-fic fr-dii"></a><a href="https://www.linkedin.com/company/fetchr" rel="noreferrer" style="color: rgb(17, 85, 204)" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/Chu16MT8H_zlu-VF2IMFrXFtMHt2lLs47Dl801CTHZVxGsRLwwtbkxerRPxlbbqhIxw7jocFBYNple0w8yzGerYu2v_qaEk1hTM_t1Yhycn1OiEKl2dTpe_oL2sn1CWjeIkqU49qkrQpINavNcucHY9E-fc7USd_2DhoExCWFqXjVUy3pr4vVzFupyNOP3GsmBzH92UMAHk=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcdnlXUnlWaEM4T1E&amp;revid=0BxdMZghf4qjcSjlHaTdoN09HdFFvN0RGa2g4NXVJYjdBeXdNPQ" alt="" width="33" height="58" class="fr-fic fr-dii"></a><br><b style="font-family: Helvetica"><span style="font-family: georgia, serif; color: rgb(255, 123, 71)">Leading effective change through people!</span></b>
</td></tr>
</tbody></table>
</td>
</tr></tbody></table>
</div>
<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Sun, May 3 at  8:14 PM
              <span class="separator">,  Lifestyle &lt;[email-masked]&gt;  wrote:
              <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	
<div>There is a new comment in the ticket submitted by Dana Al Tamimi to HelpLSAE</div>
<br> Comment added by : Seeta Kunwar<br><br>Comment Content: <br><div style="text-align: right">العزيز،</div>
<br><br>
        <div style="text-align: right">شكرا لتواصلكم معنا.</div>
<br><br>
        <div style="text-align: right">نعتزر علي التأخر في الرد علي رسالتكم , نحن نتلقي  الكثير من الاستفسارات بسبب الوضع الحالي.</div>
<br><br>
        <div style="text-align: right">للمساعدة في الرد علي الاستفسارات بشكل أسرع ، قمنا بإضافة الأسئلة المتداولة والاكثر شيوعا أدناه.</div>
<br><br>
        <div style="text-align: right">للتوصيل:</div>
<br><br>
        <div style="text-align: right">إذا كنت تتابع توصيل طلبكم  ، فيرجى اعتبار الإطار الزمني للتسليم حسب البلد أدناه:</div>
<br><br>

        <table width="100%" border="1" style="border-collapse:collapse">
        <tbody>
        <tr>
        <td width="72">UAE</td>
        <td width="68">KSA</td>
        <td width="72">Kuwait</td>
        <td width="59">Bahrain</td>
        </tr>
        <tr>
        <td width="72">13-15 days</td>
        <td width="68">10-14days</td>
        <td width="72">10-14 days</td>
        <td width="59">3-5 days</td>
        </tr>
        </tbody>
        </table>
<br><br>
        <div style="text-align: right">إذا كنت قد شحن  طلباتك خلال المدة المذكورة أعلاه ، فإننا نطلب منك الانتظار حتى توصيل الطلب . لمزيد من التفاصيل يرجى زيارة مركز 
        المساعدة.</div>
<br><br>
        <div style="text-align: right">للإرجاع :</div>
<br><br>
        <div style="text-align: right"><span style="font-weight: 400">عملية الإرجاع غير متاحة حاليًا بسبب القيود الحالية في عدة مناطق بعد توجيهات وأوامر الحكومة . نقترح عليك زيارة موقعنا الاكتروني بانتظام للحصول على آخر التحديثات بشأن سياسة الإرجاع</span></div>
<br><br>
        <div style="text-align: right"><span style="font-weight: 400">نقترح عليك الرجوع إلى الأسئلة الشائعة من خلال زيارة مركز المساعدة على مواقعنا.</span></div>
<br><br>
        <div style="text-align: right"><span style="font-weight: 400">نأمل حل استفسارك.</span></div>
<br><br>
        <div style="text-align: right">إذا لم يتم الرد على استفسارك أعلاه ، ير<a href="https://form.jotform.com/201033158259450?TicketID=805425" rel="noreferrer">جى</a> <a href="https://form.jotform.com/201033158259450?TicketID=805425" rel="noreferrer">الضغط</a> <a href="https://form.jotform.com/201033158259450?TicketID=805425" rel="noreferrer">هنا</a>
</div>
        <div style="text-align: right"><a href="https://form.jotform.com/201033158259450?TicketID=805425" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=805425</a></div>
<br><br>
        <div style="text-align: right">واتباع التعليمات خطوة بخطوة لتزويدنا بمزيد من التفاصيل حول استفسارك.</div>
<br><br>
        <div style="text-align: right">رجاءا لا ترد على هذا الرسالة . يرجى الضغط  على الرابط أعلاه إذا كنت ترغب في الاتصال بنا مرة أخرى لاستفسارك.</div>
<br><br>
        <div style="text-align: right">أصدقائك،</div>
<br><br>
        <div style="text-align: right">فريق الدعم</div>
<br><br>
        Dear Customer,<br><br>

        Thank you for contacting us.<br><br>

        We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.<br><br>

        To help resolve your query faster, we have added frequently asked questions below.<br><br>

        <strong>DELIVERY</strong><br><br>

        If you are following up on your delivery, please find country wise delivery time frame below:<br><br>
        <table width="100%" border="1" style="border-collapse:collapse">
        <tbody>
        <tr>
        <td width="72">UAE</td>
        <td width="68">KSA</td>
        <td width="72">Kuwait</td>
        <td width="59">Bahrain</td>
        </tr>
        <tr>
        <td width="72">13-15 days</td>
        <td width="68">10-14days</td>
        <td width="72">10-14 days</td>
        <td width="59">3-5 days</td>
        </tr>
        </tbody>
        </table>
<br><br>
        If you have placed your orders within the duration above, we would request you to please wait for delivery. For more details please visit our HELP CENTRE pages.<br><br>

        <strong>RETURNS</strong><br><br>

        Returns are currently unavailable due to restrictions currently in place in several regions following government orders. 
        We suggest you regularly visit our website to get updates on returns policy.<br><br>
        We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.<br><br>

        We hope we have resolved your query.<br><br>

        If your query is not answered by above, please <a href="https://form.jotform.com/201033158259450?TicketID=805425" rel="noreferrer">click here</a> (<a href="https://form.jotform.com/201033158259450?TicketID=805425" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=805425</a>) to and follow the step by step instructions to give us more details about your query.<br><br>

        Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.<br><br>

        Your friends,<br><br>

        The support team<br><br>

	
	<br>

</div>

            </span>
</blockquote>
           </div>
</div>
            </span>
</blockquote>
           </div>
</div>

	

</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/805425