Subject: New Reply Received - Re: Fetchr Support \ Ticket Received - wrong customers phone number for order# 6483608608 \ Ticket [#1859557] Updated
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 May 2020 12:37:19 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: Fetchr Support  \ Ticket Received - wrong customers phone number for order# 6483608608 \ Ticket [#1859557] Updated  Ticket comment <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
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<div dir="ltr">​Hi team,</div>
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<div dir="ltr">Please provide us with the tracking number so we can assist further.</div>
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<br><br>Check your ticket status at: <a href="https://fetchrsupport.freshdesk.com/public/tickets/2ec5447f1aaa8f703ef957a99424ab5c201069beb7b7580e422047e56dd3c6dc" rel="noreferrer">https://fetchrsupport.freshdesk.com/public/tickets/2ec5447f1aaa8f703ef957a99424ab5c201069beb7b7580e422047e56dd3c6dc</a>
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<div><strong>Best Regards, </strong></div>
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<td rowspan="3" style="font-family: arial, sans-serif" width="108"><a href="https://www.youtube.com/watch?v=z20xeCudQIU" rel="noreferrer" style="font-size: 12px; font-family: helvetica, arial, sans-serif; background-color: rgb(255, 255, 255); color: rgb(17, 85, 204)" target="_blank"><img src="https://ci5.googleusercontent.com/proxy/b6z9iz22390k8gP2RryFnS5LP8K3DtzxOzhTZbBNrCtNrQEuRRsOUiRzolATmJ0GO4hNsxSj0zu30x4kdPFpjv98ZCnZpKPdyG-G9fOpzfFhbvKMHV3N67Ma-QceHocJfdAmOuJ4YzEUkrMBVVc8qZgxW-Au4zWoixShXo2Vja-399Qr1Hi6ybmUnMpoADBxI_kAk8UXKJJMtC8=s0-d-e1-ft#https://docs.google.com/uc?export=download&amp;id=0BxdMZghf4qjcR0o0eDhPNHBiWVE&amp;revid=0BxdMZghf4qjcMWorTWljVEIvdExUTGJDN2MzSlVqVmJrOFlVPQ" alt="https://www.youtube.com/watch?v=z20xeCudQIU" data-height="98" width="96" height="98px" style="font-size: 12px; height: 98.2px; width: 100.085px" class="fr-fic fr-dii"></a></td>
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<td width="392"> <span style="font-size: 7.5pt; font-family: Arial, sans-serif; line-height: 11.5px"><b style="font-size: 13px; color: rgb(153, 153, 153)"><span style="padding: 0in; font-size: 10pt; border-width: 1pt; border-style: none; border-color: windowtext; color: rgb(227, 108, 10); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial">Fady Wagih </span></b><b style="font-size: 13px; color: rgb(153, 153, 153)"><span style="padding: 0in; font-size: 7.5pt; font-family: Arial, sans-serif; border-width: 1pt; border-style: none; border-color: windowtext; color: rgb(227, 108, 10); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial"> </span></b><span style="font-size: 8pt; color: rgb(155, 146, 159)">  </span><span style="font-size: 8pt"><span style="font-size: 10.6667px; color: rgb(227, 108, 9)">Client Support Coordinator</span></span><div style="color: rgb(153, 153, 153)">
<b style="font-size: 13px"><span style="font-size: 7.5pt; color: rgb(227, 108, 10)"><br></span></b><div>
<b style="font-size: 13px"><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(227, 108, 10)"> </span></b><b style="font-size: 13px"><span style="padding: 0in; font-size: 7.5pt; font-family: Arial, sans-serif; border-width: 1pt; border-style: none; border-color: windowtext; color: rgb(227, 108, 10)">UAE:</span></b><span style="padding: 0in; font-size: 9pt; border-width: 1pt; border-style: none; border-color: windowtext; color: rgb(237, 117, 0)"> </span><span style="font-size: 13px; color: rgb(79, 129, 189)"><span style="font-size: 9pt">+97148018122</span></span>
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<b style="font-size: 13px"><span style="padding: 0in; font-size: 7.5pt; font-family: Arial, sans-serif; border-width: 1pt; border-style: none; border-color: windowtext; color: rgb(227, 108, 10)"> KSA:</span></b><span style="font-size: 9pt; color: rgb(79, 129, 189)"> </span><span style="font-size: 9pt"><span style="font-size: 12px; color: rgb(79, 129, 189)">+966114097301</span></span>
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<b style="font-size: 13px"><span style="padding: 0in; font-size: 7.5pt; font-family: Arial, sans-serif; border-width: 1pt; border-style: none; border-color: windowtext; color: rgb(227, 108, 10)"> EGY:</span></b><span style="font-size: 8.5pt"> </span><span style="font-size: 8pt"><span style="font-size: 10.6667px; color: rgb(79, 129, 189)">+20223240601</span></span>
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<b style="font-size: 13px; font-family: Arial, sans-serif; color: rgb(153, 153, 153)"><span style="font-size: 7.5pt; line-height: 11.5px; color: rgb(227, 108, 10)">New portal:</span></b><span style="font-size: 13px; font-family: Arial, sans-serif; color: rgb(31, 73, 125)"> </span><u style="font-size: 13px; font-family: Arial, sans-serif; color: rgb(153, 153, 153)"><span style="padding: 0in; font-size: 8pt; border-width: 1pt; border-style: none; border-color: windowtext; line-height: 12.2667px; color: rgb(0, 112, 192); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial"><a href="https://fetchrsupport.freshdesk.com/helpdesk/tickets/business.fetchr.us" rel="noreferrer" style="font-size: 10.6667px"><span style="font-size: 9pt; border-width: initial; border-style: none; line-height: 13.8px; color: rgb(0, 112, 192); text-decoration-line: none"><span style="font-size: 12px; border-width: initial; border-style: none">business.fetchr.us</span></span></a></span></u><b style="font-size: 13px; font-family: Arial, sans-serif; color: rgb(153, 153, 153)"><span style="padding: 0in; font-size: 7.5pt; font-family: Arial, sans-serif; border-width: 1pt; border-style: none; border-color: windowtext; line-height: 11.5px; color: rgb(255, 153, 0); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial"> </span></b><b style="font-size: 13px; font-family: Arial, sans-serif; color: rgb(153, 153, 153)"><span style="padding: 0in; font-size: 7.5pt; font-family: Arial, sans-serif; border-width: 1pt; border-style: none; border-color: windowtext; line-height: 11.5px; color: rgb(227, 108, 10); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial">Website: </span></b><u style="font-size: 13px; font-family: Arial, sans-serif; color: rgb(153, 153, 153)"><span style="padding: 0in; font-size: 9pt; border-width: 1pt; border-style: none; border-color: windowtext; line-height: 13.8px; color: rgb(0, 112, 192); background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial"><span style="font-size: 12px"><span style="font-size: 12px; border-width: initial; border-style: none"><a href="http://www.fetchr.us/" rel="noreferrer" style="font-size: 12px" target="_blank">www.fetchr.us</a></span></span></span></u>
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              On
              Tue, May 5 at  4:26 PM
              <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Support,<br><br>the new phone number to deliver the order ASAP.</div>
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<span style='color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>0550700539 </span> </div>
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<div dir="ltr">Regards,</div>
<div dir="ltr">FARAH QATARNEH</div>
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              On
              Sun, 3 May at  9:36 PM
              <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
              <div style="text-align: right">العزيز،</div>
<br><br>
        <div style="text-align: right">شكرا لتواصلكم معنا.</div>
<br><br>
        <div style="text-align: right">نعتزر علي التأخر في الرد علي رسالتكم , نحن نتلقي  الكثير من الاستفسارات بسبب الوضع الحالي.</div>
<br><br>
        <div style="text-align: right">للمساعدة في الرد علي الاستفسارات بشكل أسرع ، قمنا بإضافة الأسئلة المتداولة والاكثر شيوعا أدناه.</div>
<br><br>
        <div style="text-align: right">للتوصيل:</div>
<br><br>
        <div style="text-align: right">إذا كنت تتابع توصيل طلبكم  ، فيرجى اعتبار الإطار الزمني للتسليم حسب البلد أدناه:</div>
<br><br>

        <table width="100%" border="1" style="border-collapse:collapse">
        <tbody>
        <tr>
        <td width="128">UAE</td>
        <td width="129">KSA</td>
        <td width="129">Bahrain</td>
        </tr>
        <tr>
        <td width="128">5-7 days</td>
        <td width="129">7-9 days</td>
        <td width="129">5-7 days</td>
        </tr>
        </tbody>
        </table>
<br><br>
        <div style="text-align: right">إذا كنت قد شحن  طلباتك خلال المدة المذكورة أعلاه ، فإننا نطلب منك الانتظار حتى توصيل الطلب . لمزيد من التفاصيل يرجى زيارة مركز 
        المساعدة.</div>
<br><br>
        <div style="text-align: right">للإرجاع :</div>
<br><br>
        <div style="text-align: right"><span style="font-weight: 400">عملية الإرجاع غير متاحة حاليًا بسبب القيود الحالية في عدة مناطق بعد توجيهات وأوامر الحكومة . نقترح عليك زيارة موقعنا الاكتروني بانتظام للحصول على آخر التحديثات بشأن سياسة الإرجاع</span></div>
<br><br>
        <div style="text-align: right"><span style="font-weight: 400">نقترح عليك الرجوع إلى الأسئلة الشائعة من خلال زيارة مركز المساعدة على مواقعنا.</span></div>
<br><br>
        <div style="text-align: right"><span style="font-weight: 400">نأمل حل استفسارك.</span></div>
<br><br>
        <div style="text-align: right">إذا لم يتم الرد على استفسارك أعلاه ، ير<a href="https://form.jotform.com/201033158259450?TicketID=822598" rel="noreferrer">جى</a> <a href="https://form.jotform.com/201033158259450?TicketID=822598" rel="noreferrer">الضغط</a> <a href="https://form.jotform.com/201033158259450?TicketID=822598" rel="noreferrer">هنا</a>
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        <div style="text-align: right"><a href="https://form.jotform.com/201033158259450?TicketID=822598" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=822598</a></div>
<br><br>
        <div style="text-align: right">واتباع التعليمات خطوة بخطوة لتزويدنا بمزيد من التفاصيل حول استفسارك.</div>
<br><br>
        <div style="text-align: right">رجاءا لا ترد على هذا الرسالة . يرجى الضغط  على الرابط أعلاه إذا كنت ترغب في الاتصال بنا مرة أخرى لاستفسارك.</div>
<br><br>
        <div style="text-align: right">أصدقائك،</div>
<br><br>
        <div style="text-align: right">فريق الدعم</div>
<br><br>
        Dear Customer,<br><br>

        Thank you for contacting us.<br><br>

        We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation.<br><br>

        To help resolve your query faster, we have added frequently asked questions below.<br><br>

        <strong>DELIVERY</strong><br><br>

        If you are following up on your delivery, please find country wise delivery time frame below:<br><br>
        <table width="100%" border="1" style="border-collapse:collapse">
        <tbody>
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        <td width="140">UAE</td>
        <td width="143">KSA</td>
        <td width="141">Bahrain</td>
        </tr>
        <tr>
        <td width="140">5-7 days</td>
        <td width="143">7-9 days</td>
        <td width="141">5-7 days</td>
        </tr>
        </tbody>
        </table>
<br><br>
        If you have placed your orders within the duration above, we would request you to please wait for delivery. For more details please visit our HELP CENTRE pages.<br><br>

        <strong>RETURNS</strong><br><br>

        Returns are currently unavailable due to restrictions currently in place in several regions following government orders. 
        We suggest you regularly visit our website to get updates on returns policy.<br><br>
        We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites.<br><br>

        We hope we have resolved your query.<br><br>

        If your query is not answered by above, please <a href="https://form.jotform.com/201033158259450?TicketID=822598" rel="noreferrer">click here</a> (<a href="https://form.jotform.com/201033158259450?TicketID=822598" rel="noreferrer">https://form.jotform.com/201033158259450?TicketID=822598</a>) to and follow the step by step instructions to give us more details about your query.<br><br>

        Please do not reply to this email. Please click on the link above if you wish to contact us again for your query.<br><br>

        Your friends,<br><br>

        The support team<br><br>
            </span>
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