Subject: New Reply Received - Wrong Item Received
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 04 May 2020 18:31:35 +0000

Hi Seeta Kunwar,  The customer has responded to the ticket.  Wrong Item Received  Ticket comment <div dir="auto">Dear Splash Team.</div>
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<div dir="auto">Please find attached pictures of the wrong item that has been received.</div>
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<div dir="auto">Kindly let me know when it will be resolved.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Saira Munir</div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: "saira.smunir" &lt;[email-masked]&gt; </div>
<div>Date: 5/3/20  7:14 AM  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Wrong Item Received </div>
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<div dir="auto">Dear Splash Team,</div>
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<div dir="auto">You have sent me the wrong item which i did not ordered instead of the one i order below the picture of the item i have ordered along with invoice. You are requested to arrange to deliver the right item and collect the wrong one.</div>
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<div dir="auto">Also, i have ordered one nighty, but due to misunderstanding in size i have ordered the wrong size because my previous nighty size was 10-medium. But this is one also 10 but doesn't fit. Can you please send me size 16 and collect the one i have.</div>
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<div dir="auto">Please help i am very old customer of splash and this first time i am.requesting something.</div>
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<div dir="auto">Looking forward your prompt support and help.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Saira Munir</div>
<div dir="auto">00971 52 253 4828</div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div></div>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043107475850'>20200504_222741.jpg</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043107475851'>20200504_222728.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/874441