Subject: Re: LSM Schedule
From: Seeta Seeta <[email-masked]>
To: Mustehsan Siddiqui <[email-masked]>
Cc: jessie caparas <[email-masked]>, Saurabh <[email-masked]>
Date: Sun, 3 May 2020 08:49:37 -0700 (MST)

Hi Mustehsan, 

Okay! I will put 4 tenured agents from tomorrow to dedicatly work on 3rd party cases. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]>, "Saurabh" <[email-masked]> 
Sent: Sunday, 3 May, 2020 21:00:12 
Subject: Re: LSM Schedule 

Hi Seeta, 

We would still need tenured agents working on W3P. Target should be tenured agents working on all W3P on tickets on or before 25 April. 

As tenured agents are aware about the process, this will help clearing the pendency in W3P tickets. 

Let me know in case of any doubts. 

[ https://aka.ms/qtex0l | Outlook ] for iOS 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, May 3, 2020 7:04 PM 
To: Mustehsan Siddiqui 
Cc: Jessie Caparas; Saurabh 
Subject: Re: LSM Schedule 

External email sender, please take precaution. 
Hi Mustehsan, 

Today, I had a discussion with jessie regarding putting the tenure agents on WO3P. Jessie said she is going to speak to you regarding this concern, and then she will let me know. 

So I am just waiting for her answer. 

Thanks & Regards, 
Seeta Kunwar 

From: "Saurabh" <[email-masked]> 
To: "Mustehsan Siddiqui" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]> 
Sent: Sunday, 3 May, 2020 17:24:21 
Subject: Re: LSM Schedule 

Seeta - Please send this. 

Saurabh Dadu 
LiveSalesman 
India: +91 120 4332621 x 17 
US: 1 240 949 2437 
Cell: +91 9810175203 

From: Mustehsan Siddiqui <[email-masked]> 
Sent: 03 May 2020 5:16 PM 
To: Saurabh Dadu <[email-masked]>; Seeta Seeta <[email-masked]> 
Cc: Jessie Caparas <[email-masked]> 
Subject: Re: LSM Schedule 

Thanks Saurabh. 

Can you also confirm the segregation of agents, as in how many of them are just working on “Delivery” tickets? Also, what is the updated target for new hire agents now? 

Regards, 

Mustehsan Siddiqui 

From: Saurabh Dadu <[email-masked]> 
Date: Sunday, 3 May 2020 at 2:54 PM 
To: Mustehsan Siddiqui <[email-masked]>, Seeta Seeta <[email-masked]> 
Cc: Jessie Caparas <[email-masked]> 
Subject: Re: LSM Schedule 

External email sender, please take precaution. 

Seeta, 

Please send the names for 3rd Party Tickets to Mustehsan as was discussed. Please send him urgently. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Mustehsan Siddiqui <[email-masked]> 
Sent: 03 May 2020 4:15 PM 
To: Seeta Seeta <[email-masked]>; Saurabh Dadu <[email-masked]> 
Cc: Jessie Caparas <[email-masked]> 
Subject: Re: LSM Schedule 

Hi Team, 

Awaiting response. 

Regards, 

Mustehsan Siddiqui 

From: Mustehsan Siddiqui <[email-masked]> 
Date: Saturday, 2 May 2020 at 1:29 PM 
To: Seeta Seeta <[email-masked]>, Saurabh Dadu <[email-masked]> 
Cc: Jessie Caparas <[email-masked]> 
Subject: Re: LSM Schedule 

Thanks Seeta. 

[ mailto:[email-masked] | @Saurabh Dadu ] – As discussed, we would need to shortlist & assign 5-6 agents to completely work on W3P tickets for next 2 weeks. This team will start working on W3P tickets based on tickets ageing & start closing them accordingly. Appreciate if we can get them shortlisted by today & start the activity by tomorrow. 

Can you also confirm on new hires daily target/agent & how many tickets we can expect from tenured agents working W3P? 

Regards, 

Mustehsan Siddiqui 

From: Seeta Seeta <[email-masked]> 
Date: Thursday, 30 April 2020 at 6:13 PM 
To: Mustehsan Siddiqui <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>, Saurabh <[email-masked]> 
Subject: Re: LSM Schedule 

External email sender, please take precaution. 

Hi Mustehsan, 

Please find the below link for the 2 weeks schedule, including avaiable headcounts of the agents. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.google.com%2Fspreadsheets%2Fd%2F1VJS2HYwMNPoHdh6BB7UELwaoCrqea-xOrItYinWRwwY%2Fedit%23gid%3D164176607&data=02%7C01%7Cmustehsan.siddiqui%40landmarkgroup.com%7C968e8b655ccd4e56b0fc08d7ef734e2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637241150834273634&sdata=bbHIm%2BX2lp4ivxQQwdpl43dRFSCfI%2BGe%2BY0laqKfco8%3D&reserved=0 | https://docs.google.com/spreadsheets/d/1VJS2HYwMNPoHdh6BB7UELwaoCrqea-xOrItYinWRwwY/edit#gid=164176607 ] 

Thanks & Regards, 
Seeta Kunwar 

From: "Saurabh" <[email-masked]> 
To: "Mustehsan Siddiqui" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "jessie caparas" <[email-masked]> 
Sent: Thursday, 30 April, 2020 18:41:08 
Subject: Re: LSM Schedule 

Hi Mustehsan, 

Seeta is now sharing with you schedule. Please note that the schedule does not include overtime. Since its voluntary now, we expect to give you about 15 - 25% more hours than those mentioned in the roster. 

Saurabh Dadu 

LiveSalesman 

India: +91 120 4332621 x 17 

US: 1 240 949 2437 

Cell: +91 9810175203 

From: Mustehsan Siddiqui <[email-masked]> 
Sent: 30 April 2020 12:00 PM 
To: Seeta Seeta <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Saurabh Dadu <[email-masked]> 
Subject: LSM Schedule 

Hi Seeta, 

Please share next 2 week schedule, with daily available headcount starting 3 rd May. 

Regards, 

Mustehsan Siddiqui 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com