Subject: RE: Customer issue (9771988892)
From: Jessie Caparas <[email-masked]>
To: Shriram Srinivasan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Gicelle Regilme <[email-masked]>
Date: Thu, 30 Apr 2020 10:52:50 +0000

@Seeta Seeta<mailto:[email-masked]>

This is the same case which you have raised to me.

What is the exact issue?

From: Shriram Srinivasan <[email-masked]>
Sent: Thursday, April 30, 2020 1:23 PM
To: Jessie Caparas <[email-masked]>
Cc: Gicelle Regilme <[email-masked]>
Subject: FW: Customer issue (9771988892)

Hi Jessie,

Can you please check with the customer on what the exact issue is and update here?

Regards,
Shriram Srinivasan
From: Imtiaz <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 30, 2020 1:14 PM
To: Gicelle Regilme <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Karan Dewan <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer issue (9771988892)

External email sender, please take precaution.
Hi Gicelle,

Before we take any further action, we need to understand what is the issue with this item?
"Not working properly" is not enough for us to evaluate if item can be fixed or has to be replaced.

Awaiting for your feedback.

Thank you.

Ps: we have changed our company name from ATIQ LIUSIE GENERAL TRADING to A LIUSIE GENERAL TRADING / ALGT. We are now using new email ID [email-masked]<mailto:[email-masked]> , pls update your contact details

Best Regards,

Imtiaz MITHA
Commercial Manager
A LIUSIE General Trading |   PO BOX 7297  | Plot #IMPZ C.22 Dubai Production City, opp Sign Works|
Dubai, United Arab Emirates |    Tel: +971 4 2476700   |  Fax: +971 4 2476799  |  Mob: +971 55 3201489  |
www.algt-me.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.algt-me.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C77f223c6772f400eaa5e08d7ece82077%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637238354032932014&sdata=X05cTEj9%2B65ua4ePOAEnGrVWlem2Wz0y%2FwiV%2FCKRRJE%3D&reserved=0>

From: Gicelle Regilme [mailto:[email-masked]]
Sent: Thursday, April 30, 2020 1:06 PM
To: [email-masked]<mailto:[email-masked]>; Imtiaz <[email-masked]<mailto:[email-masked]>>
Cc: Karan Dewan <[email-masked]<mailto:[email-masked]>>; Shriram Srinivasan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer issue (9771988892)

Dear Imtiaz and Arnaud,

We have a customer issue who bought the below item and they're complaining that the item is not working properly.  Please the check email below from our team whose dealing directly with the customer.

161464017 - - Feber Ride-On Princess Printed Car

Your support Is needed on this, we need to inform the customer for the next step at the earliest.

Best Regards,

Gicelle Regilme
Manager - Category Management
E-Commerce - Toys, Stationery and Party

Level-25 Landmark Tower, Dubai Marina, U.A.E | P.O. Box 25030
T:  +971 4 517 5640
M: +971 56 1600132 (no whatsapp pls)
E: [email-masked]<mailto:[email-masked]>
Web: www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C77f223c6772f400eaa5e08d7ece82077%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637238354032942001&sdata=pLTI5ygAl%2Bv8jjWlHoxzoJr%2F8LSzI4XOdZJe7EzAPQk%3D&reserved=0>

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