Subject: New Reply Received - Re: can i exchange it?
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Apr 2020 08:54:36 +0000 (UTC)

Hi Seeta Kunwar,  The customer has responded to the ticket.  Re: can i exchange it?  Ticket comment <div>If I return and re order the shoe i will again pay for  shipping? <br><br>
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<div>On 20 Apr 2020, at 11:53 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Shahd,<br><br>Thank you for shopping with us.<br><br>In the meantime, an exchange is not available at <a href="http://www.maxfashion.com" rel="noreferrer">www.maxfashion.com</a>. You can return online purchases through the below option:<br><br>·You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
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<div dir="ltr">If you wish so on your behalf we can also raise a return request for you, so do let us know whether you wanted to return your item or not.<br><br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/746958