Subject: Please recheck the webhook settings in your account
From: [email-masked]
To: [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Apr 2020 12:58:43 +0000

Hello there,

The Automation rule you configured to send API request to http://livesalesman.com/landmark/index.php/tickets/update?ticket_id=636236&ticket_subject=Re%3A%20%D9%84%D9%82%D8%AF%20%D8%A7%D8%B3%D8%AA%D9%84%D9%85%D9%86%D8%A7%20%D8%B7%D9%84%D8%A8%20%D8%A7%D9%84%D8%A5%D8%B1%D8%AC%D8%A7%D8%B9%20%D8%A7%D9%84%D8%A5%D9%84%D9%83%D8%AA%D8%B1%D9%88%D9%86%D9%8A%20%D8%A7%D9%84%D8%AE%D8%A7%D8%B5%20%D8%A8%D9%83.&ticket_group_name=LiveSalesman&ticket_agent_name=Fauzan%20Musalman&ticket_status=Waiting%20on%20Third%20Party&ticket_cf_territory=&ticket_cf_order_no=6472995547&ticket_cf_item_id=&ticket_cf_third_party_escalation=Courier&ticket_cf_party_name=ARAMEX&ticket_cf_issue_type=IBA-DELAYED%20COLLECTION&ticket_cf_awb_number=&ticket_cf_order_number=&ticket_cf_email_language=Arabic has failed after several retries.

Please check and reconfigure the rule to avoid any loss of communication.

Rule: Webhook-LSM-DB (https://landmarkgroupservice.freshdesk.com/a/admin/automations/ticket_updates/2043001888605/edit)

Regards,<br/>
Freshdesk Support