Subject: RE: [#587673] - Click & Collect
From: Jessie Caparas <[email-masked]>
To: JumarDe Leon <[email-masked]>, Nataraj Nagaraja <[email-masked]>, Max <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mahender Singh <[email-masked]>
Date: Tue, 14 Apr 2020 07:04:36 +0000

Hi Jumar,

Kindly disregard this email.

@Seeta Seeta<mailto:[email-masked]>

Please coach the agent as discussed.

From: JumarDe Leon <[email-masked]>
Sent: Tuesday, April 14, 2020 10:49 AM
To: Nataraj Nagaraja <[email-masked]>; Max <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mahender Singh <[email-masked]>
Subject: Re: [#587673] - Click & Collect

Dear Sir,

Please be inform that, store is closed as of now as compliance to government guidelines. We cant perform RTS as of now.

Regards,

Jumar de Leon

Asst. Store Manager

Mobile No: 050 4280 685

CUG No: 056 603 2931

________________________________
From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 13, 2020 12:01 PM
To: JumarDe Leon <[email-masked]<mailto:[email-masked]>>; Nataraj Nagaraja <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#587673] - Click & Collect

External email sender, please take precaution.
Please take a look at ticket #587673<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F587673&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ce37fa4b68d42485d374308d7e03fe0cd%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637224437270126524&sdata=xeQnAlRNPr7ByC%2BROCppwpcmNXPdTjfymM88tOxYJ6E%3D&reserved=0>

Hi Team,

Problem statement: The customer no longer wishes to collect his order

Order Number: 9772123843
Order Created: 3/18/2020
Order Delivery Mode: Store pickup
Store: Max60073
Assistance required: Do the RTS and process the refund

We request you to please do the needful help as the customer is chasing us for the refund and threatening he will raise a complaint now.

Regards,
Manish
On Thu, 9 Apr at 4:54 PM , [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>> wrote:
Again and again same answer from your side

On Thu, Apr 9, 2020, 3:10 PM Max <[email-masked]<mailto:[email-masked]>> wrote:
Hi Veena,

Thanks for getting in touch with us.

We are truly sorry for the inconvenience caused to you.

We would like to inform you that we have again escalated the issue to the relevant team and will get back to you as soon as possible.

We thank you for your understanding and cooperation. Feel free to reach us out for any further assistance.

Your friends,
The Support Team

587673:1125156
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