Subject: A message from Uber India as we move forward together
From: "Uber India" <[email-masked]>
To: <[email-masked]>
Date: Thu, 09 Apr 2020 12:02:05 +0000 (UTC)

The world is upside down. Everything has changed. Usually Uber is all about moving people, but that isn’t the case now. To support the government in its efforts to contain the spread of COVID-19, we are urging riders to stay home. The one thing, however, that hasn’t changed, is our commitment towards our communities to move what matters. Here are some of the actions we've taken that I’d like to share:

Uber Medic: To help move medical professionals

Our heart goes out to the doctors, nurses and all other medical professionals on the frontlines, risking their own safety to keep our communities safe. Working closely with hospitals across India, we’ve launched Uber Medic, a dedicated fleet, with top-rated drivers to move frontline healthcare workers reliably and efficiently, 24x7. We have also partnered with the National Health Authority, to facilitate the provision of free rides so we can better support healthcare workers.

Uber Essential: To help move you for your essential travel needs

While we urge everyone to stay at home as much as possible, we have partnered with local government authorities to launch Uber Essential to service critical travel needs. This could include a visit to a hospital, pharmacy or a grocery store which have been explicitly permitted by the local authorities.

Doorstep Deliveries: To move groceries to your doorstep

In times when home deliveries are becoming more and more critical, we’ve partnered with marketplace leaders including Spencer’s Retail, Big Basket and Flipkart to help deliver essential supplies to your doorstep, so that you don’t need to take the risk of stepping out.

Safety Never Stops: To help move you safely

Our commitment to safety continues to be our priority and we are taking several measures for the safety of our riders and drivers. For example, as an ongoing pilot, in the cars that are being made available to the National Health Authority, we are installing a protective plastic cabin separator around the driver’s seat to limit contact between the driver and the rider. Additionally, to maintain hygiene and safety standards, we are equipping select Uber Medic driver partners, wherever possible, with personal protective equipment including hand sanitisers, gloves, disinfectant sprays and face masks, along with training in COVID-19 related safety protocols.

Uber Care: To move money to the drivers who need it

The livelihood of the driver community has been deeply affected by this crisis. Driver partners on our platform today began receiving the first batch of grants from INR 25 crores deposited by Uber into the Uber Care Driver Fund. This fund is directly transferring small grants into the accounts of thousands of driver partners every day to help them meet their immediate and essential family needs.

This effort is in addition to the initiatives we have undertaken since the beginning of the lockdown - waiver of lease rentals, facilitation of EMI moratoriums, provision of micro-credit & insurance solutions, and access to free unlimited medical consultations from doctors on call.

While we are doing our best to support our driver partners, a little help from you can help us do more. We invite you to join us in contributing to this fund and showing your support for the ones who’ve always helped you move forward. Even a small contribution from your side can go a long way in helping drivers in these challenging times.

Contribute here

We will keep in touch with further updates. Until then, please take good care of yourself and your family. Stay safe.

Sincerely,
Pradeep Parameswaran
President, Uber India & South Asia

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