Subject: New comment - [#6118162] Automation
From: Freshdesk Support <[email-masked]>
To: [email-masked]
Date: Thu, 02 Apr 2020 07:12:08 +0000 (UTC)

There is a new comment in the ticket submitted by Seeta Seeta to Freshdesk   Comment added by : Saurabh Dadu    Ticket : https://support.freshdesk.com/support/tickets/6118162  Comment Content:  <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi Priyanka,</div>
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Please see attach exported tickets.</div>
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<div id="Signature">
<div style="font-family:Tahoma; font-size:13px">Saurabh Dadu
<div><b>LiveSalesman</b></div>
<div>India: +91 120 4332621 x 17</div>
<div>US: 1 240 949 2437</div>
<div>Cell: +91 9810175203</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Priyanka Irudhyanathan &lt;[email-masked]&gt;<br>
<b>Sent:</b> 02 April 2020 10:51 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Saurabh Dadu &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Automation
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<div><span dir="ltr">Hi Seeta,</span></div>
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<span dir="ltr">​</span><br>
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<div><span dir="ltr">​Thank you for the time on Chat today!</span></div>
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<span dir="ltr">​</span><br>
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<span dir="ltr">​As mentioned we can have a call scheduled at 12 pm IST </span><br>
<span dir="ltr">​Here is the meeting ID for the call <a href="https://freshworks.zoom.us/j/963897107" rel="noreferrer">
https://freshworks.zoom.us/j/963897107</a><br>
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<span>Check your ticket status - </span><span style="line-height:16px"><a href="https://support.freshdesk.com/support/tickets/6118162" rel="noreferrer">https://support.freshdesk.com/support/tickets/6118162</a></span>
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<div><span>Regards,</span></div>
<div>Priyanka Irudhyanathan,</div>
<div>Freshdesk Support.</div>
<div><span style="background-color:rgb(248,249,250); color:rgb(32,33,36); font-family:Roboto,sans-serif; font-size:14px; white-space:pre-wrap"><br>
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<span style="background-color:rgb(248,249,250); color:rgb(32,33,36); font-family:Roboto,sans-serif; font-size:14px; white-space:pre-wrap">*My working hours are from 9</span><span style="background-color:rgb(248,249,250); color:rgb(32,33,36); font-family:Roboto,sans-serif; font-size:14px; white-space:pre-wrap">.00
 AM to 6.PM IST (Monday - Friday). </span> </div>
<div><span style="color:rgb(32,33,36); font-family:Roboto,sans-serif; font-size:14px; white-space:pre-wrap; background-color:rgb(248,249,250)">Alternatively, you can contact our 24/5 support at +1 866 832 3090* </span></div>
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<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Thu, 2 Apr at 10:30 AM <span class="x_separator">
, Seeta Seeta &lt;[email-masked]&gt; wrote:
<table style="margin-left:auto; margin-right:auto">
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<table style="margin:0px auto; background:#f4f8fa; overflow:auto; padding:0 15px; min-width:500px; margin:0px">
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<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>Hi - Need help</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:11 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>I ran an automation rule, which had a mistake, I mistakenly selected apply ANY instead of apply all</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:11 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>and this closed several hundred tickets</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:12 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>actually thousands</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:12 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>I need to know is there a way to undo in mass?</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:12 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Hi Seeta,</div>
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<div style="color:#999999; font-size:11px; clear:right">09:13 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>Hi Priyanka</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:13 AM, 02nd Apr</div>
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Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Can you help me with the automation rule?</div>
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<div style="color:#999999; font-size:11px; clear:right">09:15 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div><a href="https://landmarkgroupservice.freshdesk.com/a/admin/automations/time_triggers/2043001914673/edit" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/a/admin/automations/time_triggers/2043001914673/edit</a></div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:16 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>This was set to ANY</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:16 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>and not all</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:16 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>so you see some 27000 tickets got affected</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:16 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>I need to reverse all these 27000 to what they were before the action</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:16 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>else I may loose my job</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:16 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Let me check can you please share a screenshot of the rule?</div>
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<div style="color:#999999; font-size:11px; clear:right">09:18 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/f31adacb69ce3068d311fffa6cf9afe5dec9481af3b506625b07176793223bba/f_marketingpicFull/u_e23f97e120ff7b4c0742327000aa8113fa57988a0064490268c310e80e0806cd/img_1585799354444.png">
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:19 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/f31adacb69ce3068d311fffa6cf9afe5dec9481af3b506625b07176793223bba/f_marketingpicFull/u_e23f97e120ff7b4c0742327000aa8113fa57988a0064490268c310e80e0806cd/img_1585799365715.png">
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:19 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Can you please help me with the complete automation?</div>
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<div style="color:#999999; font-size:11px; clear:right">09:21 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/f31adacb69ce3068d311fffa6cf9afe5dec9481af3b506625b07176793223bba/f_marketingpicFull/u_e23f97e120ff7b4c0742327000aa8113fa57988a0064490268c310e80e0806cd/img_1585799532590.png">
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:22 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>This is complete</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:22 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>Just that here you see AND, but it was OR before</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:22 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>it was an OR condition and not AND</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:22 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>I just changed it to AND to stop more tickets</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:22 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>So now, it was changed to the original settings already right?</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">09:25 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>I mean - it is now changed to AND</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:26 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>but I had mistakenly set it to OR</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:26 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>and it had affected over 27000 tickets</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:26 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>so I need all those 27000 tickets which were affected to be reverted to what they were</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:26 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>basically undo an action</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:27 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>undo the execution of this rule</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:27 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>as this has closed 27000+ cases</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:27 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>I definitely understand that , let me check it with my internal team , if this is possible</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">09:29 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>ok</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:29 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>Any success?</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:37 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Getting it checked, please allow me some time.</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">09:37 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>ok</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:37 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>thanks</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">09:40 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>Just incase we disconnect - can you please call us at +91 9810175203, ask for Saurabh</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:51 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Sorry for the delay</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">09:51 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Can you tell me what is the original status set on this ticket</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">09:51 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>before this rule ran?</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">09:52 AM, 02nd Apr</div>
</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>Thats the challenge, because the rule was suppose to run ONLY on Waiting on Customer status, HOWEVER since the condition was not "AND" but "ANY", it ran on all status</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:52 AM, 02nd Apr</div>
</td>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>new, open, pending, waiting etc.</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:53 AM, 02nd Apr</div>
</td>
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</tr>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>everything</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:53 AM, 02nd Apr</div>
</td>
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</tr>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>the time condition was to run on tickets that are waiting on customer more than hour, but that time condition it appears was ignored. it didn't consider that time condition</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:54 AM, 02nd Apr</div>
</td>
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<tr>
</tr>
<tr style="border:none">
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>many of those could have been resolved to moved to closed</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:56 AM, 02nd Apr</div>
</td>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>since this rule ran around midnight india time (thats when I apparently created it</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">09:57 AM, 02nd Apr</div>
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<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Alright</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">09:57 AM, 02nd Apr</div>
</div>
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<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>So we can reopen all the tickets provided we require all the ticket ID to check with my engineering team</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:01 AM, 02nd Apr</div>
</div>
</td>
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<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>can you somehow download a CSV of all the tickets that were executed by this rule?</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:01 AM, 02nd Apr</div>
</td>
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<tr>
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<tr style="border:none">
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>since you can see a count, there must be a database of all ticket numbers that were affected by this rule</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:02 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>I am afraid not I would not be able to download since I am unaware of the tickets</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:02 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>is there a way I can download</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:02 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>as I see there are 27000 tickets</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:02 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>one easy way would be all tickets that were closed between when the rule was created and now?</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:03 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Yes</div>
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<div style="color:#999999; font-size:11px; clear:right">10:03 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>can you check in your logs when was the rule created exactly</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:03 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Filter them on the ticket list view itself and set the status as been closed and date today and generate the export</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:04 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>but I am in India time</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:04 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>this runs UAE time</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:04 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>there is an hour of time difference</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:04 AM, 02nd Apr</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>Is there a way to put in time as a filter as well</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:06 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>so say after 10 pm UAE time till 7am UAE time</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:06 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>You can filter the tickets from ticket list view for the closed tickets with today date and trigger the export</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:08 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Since it was done today itself the we can exclude time here</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:08 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>there is no filter for closed today</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:11 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>it has when they were created</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:12 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>not when they were closed</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:12 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>is there a phone number where i can call you?</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:16 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>You can open the ticket on which the rule executed and check the time of the rule been executed</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:17 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>yes</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:19 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>You can reach out to our support numbers but you will reach a different agent , calls are scheduled well in advance now since I am held up with multiple chats I would not be able to schedule it right away</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:19 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>Can you share with me URL string with date and time filyter</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:19 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>I know - so I need after 10pm UAE time on 1 April and before 7am UAE time on 2nd April</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:20 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>I understand you are in several chats, is it possible we set up a call in 30 mins or an hour?</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:25 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Can we call scheduled by 12pm Today?</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:26 AM, 02nd Apr</div>
</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>ok lets do that, though its a little later than i expected</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:27 AM, 02nd Apr</div>
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<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>but cool</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:27 AM, 02nd Apr</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Thanks</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:27 AM, 02nd Apr</div>
</div>
</td>
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<tr>
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<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>I will have this chat converted to a ticket and let me drop you an email with the meeting ID for the call</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:27 AM, 02nd Apr</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>I will have this chat resolved for now</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:27 AM, 02nd Apr</div>
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<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>can you please CC [email-masked]</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:28 AM, 02nd Apr</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>and will you call me on my phone? +91 98101 75203</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:28 AM, 02nd Apr</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>Sure</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:29 AM, 02nd Apr</div>
</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; color:#333; color:#3f3f46">
<div></div>
<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">Seeta Kunwar</div>
<div></div>
<img style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:300px; padding:12px; float:left">
<div>thanks</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">10:29 AM, 02nd Apr</div>
</td>
</tr>
<tr>
</tr>
<tr style="border:none">
<td style="padding:10px 20px; font-size:13.6px; color:#3f3f46">
<div style="float:right">
<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Priyanka</div>
<img style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/P.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:300px; padding:12px">
<div>I will send you a zoom meeting invite and we can get over the call</div>
</div>
<div style="color:#999999; font-size:11px; clear:right">10:29 AM, 02nd Apr</div>
</div>
</td>
</tr>
<tr>
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</tbody>
</table>
</td>
</tr>
<tr>
<td>
<table style="margin:10px auto; padding:0 20px; font-family:'Helvetica Neue',Helvetica,Arial,sans-serif; color:#333; line-height:1.4; margin:0px; min-width:100%">
<tbody>
<tr>
<td style="text-align:center"><span style="font-size:13px; color:#999">View conversation in
<a href="https://web.freshchat.com/a/12132818272260/open/conversation/339552395901067" rel="noreferrer" style="font-weight:500; color:#999; text-decoration:none">
Freshchat</a></span></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</span>
</blockquote>
</div>
</div>

</div>
</div>
</blockquote></div>

Attachments :
1. <a href='http://support.freshdesk.com/helpdesk/attachments/50000919228'>44000215485_tickets-April-02-2020-06_24.csv</a>