Subject: Re: Staff Complaint // 517925
From: Seeta Seeta <[email-masked]>
To: Jaquiline Guzman <[email-masked]>
Date: Wed, 11 Mar 2020 04:42:41 -0700 (MST)

Hi Jaquiline, 

Thank you for your email. 

Customer details are as follow: 
Contact Number: 553147163 
Customer Name: Naina 

Thanks & Regards, 
Seeta Kunwar 

From: "Jaquiline Guzman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, March 11, 2020 5:10:19 PM 
Subject: RE: Staff Complaint // 517925 

Hi Seeta, 

Please share the contact number of the customer. 

Regards, 

Jaquiline de Guzman 

Telephone: +971 4 517 5402 

Mobile: +971507133203 

[ mailto:[email-masked] | [email-masked] ] 

[ http://www.babyshopstores.com/ | www.babyshopstores.com ] I [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] I [ http://www.landmarkshops.com/ | 
www.landmarkshops.com ] 

Join our Social Circle: 

From: Jenny Chettiar <[email-masked]> 
Sent: Tuesday, March 10, 2020 2:54 PM 
To: Aravinth Muthukumar <[email-masked]>; Jaquiline Guzman <[email-masked]> 
Subject: FW: Staff Complaint // 517925 
Importance: High 

Hi Aravinth & jaqui, 

Please look into the below issue. 

Thanks & Regards, 

Jenny 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, March 10, 2020 2:14 PM 
To: Jenny Chettiar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Staff Complaint // 517925 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Can you please look into the below customer complaint. 

Hi I have visited Babyshop at WTC, Abu Dhabi on Thursday, 05th March. I rushed to the counter for billing as it was store closing time around 11 PM. Baby dresses and accessories I have chosen were displayed under promotional items buy 2 get 1 but I was informed at the counter that some of those items are not part of the promotion. It happened again when I tried to replace with some other items. Obviously I want to replace with items under promotion. When I moved from the counter to change, I heard a big, loud, rude and arrogant voice from one of your billing staff - Jenelin, shouting "excuse me". And I was not even billing in her counter. I was in the next counter attended by another staff. I don't know why she intervened with so much of rudeness and arrogance. The rudeness and arrogant tone has definitely frustrated me and I have returned all the items I have purchased that night. There was not even a single apology from the staff even after knowing that I am upset and returning all the items because of the poor service. No supervisor was there as well. This is definitely the worst customer experience I have ever had in my 10 years life in UAE, definitely not the service standards set by Mr. & Mrs. Jagtiani. It was an awful and terrible experience. I leave it to the babyshop/landmark group if that's the experience you want to offer to your customers. But as a customer, all that I expect is little bit of courteousness and a simple apology when something goes wrong. I may still continue to shop, but you have just lost a loyal customer. Regards Naina Mohamed 

Thanks & Regards, 
Seeta Kunwar 
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