Subject: RE: Late Delivery ,Order ID: 6465299107
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Suvadeep Saha <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>, "Alexander Gomes" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Haedar Mohammad <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 8 Mar 2020 13:15:21 +0000

@ksalmglogistics Rydconloc<mailto:[email-masked]>

Here is another escalation email with no reply!!!

Why is this happening?

This is impacting the customer experience.

FYI @Alexander  Gomes<mailto:[email-masked]>

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, March 8, 2020 2:24 PM
To: Ramesh Gottimukkala <[email-masked]>; Suvadeep Saha <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Haedar Mohammad <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Re: Late Delivery ,Order ID: 6465299107

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "ksalmglogistics Rydconloc" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 4 March, 2020 12:26:52
Subject: Re: Late Delivery ,Order ID: 6465299107

Hi Team,

With reference to the tracking number: FP02131000408, the order status is still in transit. So we request you to kindly arrange the delivery ASAP.

The customer is constantly chasing us for his order. Please let us know if you require any details from the customer.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar
________________________________
From: "Haedar Mohammad" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 3:58:44 PM
Subject: Late Delivery ,Order ID: 6465299107

Hi Team

there is no response from LMG
please check

Ticket : 493035

Hi Team
Problem Statement: Late Delivery
Order Date : Feb 12, 2020
Order ID: 6465299107
Tracking ID: FP02131000408
phone number : 0505307488
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on 2/13/20 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Haedar

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