Subject: RE: Refund Issue - 8368431682
From: Midhun Madhu <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sat, 7 Mar 2020 11:42:11 +0000

Hi Team,
Return stocks has been received.
INVOICE_NBR
RMA_NBR
RETURN_DATE
RECEIPT_DATE
ITEM_ID
DESCRIPTION
DIVISION
EXPECTED_QTY
RECEIVED_QTY
8368431682
42781313
30-Jan-20
07-Mar-20
162024693
KNIT PANTS
1
1
1
8368431682
42781313
30-Jan-20
07-Mar-20
162024713
KNIT PANTS
1
1
1
8368431682
42781313
30-Jan-20
07-Mar-20
162024728
KNIT PANTS
1
1
1
8368431682
42781313
30-Jan-20
07-Mar-20
162024823
KNIT PANTS
1
1
1

Midhun R Madhu
[A picture containing clipart  Description automatically generated] +965 2228 9509 Ext : 2323
 +965 97232105
[A picture containing clipart  Description automatically generated] [email-masked]
[A picture containing clipart  Description automatically generated] www.centrepointstores.com

From: Mohammad Shababe Quamar <[email-masked]>
Sent: 07/Mar/2020 1:09 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: RE: Refund Issue - 8368431682

Looping in @Midhun Madhu<mailto:[email-masked]> Please have a look into this.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 6, 2020 3:37 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Refund Issue - 8368431682

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. We have escalated to the concerned team as per the matrix however, not receiving any response on the same.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 5, 2020 5:34:05 PM
Subject: late refund /// 8368431682

Hi Team,

Ticket number: 474026
Problem Statement: Refund not processed
Order Date: 26 Jan 2020
Order ID:  8368431682
RMA: 42781313
Return Tracking ID: KWI2019/141953 /// 1008008315
Assistance Required: Need process refund

Issue Description: The customer raised a return request on Jan 30 and as per customer she has returned the item.

Also, the courier team informed us that they have collected the item and returned it to the warehouse.

We have escalated this issue to the concern team many times but did not get any response.

Kindly check and advise.

Thank you for your help!

Regards,
Shivani

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