Subject: Re: Wrong item returned by customer
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ramez Grada <[email-masked]>, "Omer Saeed, SA" <[email-masked]>, Zaid Zafar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Ksaconloc Returns <[email-masked]>, ALL RUH OPS Landmark <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 1 Mar 2020 20:36:38 -0700 (MST)

Hi Team, 

Still waiting for update on below case. customer is chasing us and he is too disappointed about our service as the case is pending since 20 Jan 2020 
Kindly look in this case and help us to close the case asap. 

Regards, 
Fauzan 

From: "Ramez Grada" <[email-masked]> 
To: "Zaid Zafar" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, "Omer Saeed, SA" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Ksaconloc Returns" <[email-masked]>, "ALL RUH OPS Landmark" <[email-masked]>, "Sagaya Suresh Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Zaid Zafar" <[email-masked]> 
Sent: Saturday, 29 February, 2020 14:35:17 
Subject: Re: Wrong item returned by customer 

[ mailto:[email-masked] | @Omer Saeed (SA) ] to resolve. 

Best Regards, 
Ramez Jarada 

From: Zaid Zafar <[email-masked]> 
Sent: Saturday, February 29, 2020 10:30:54 AM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Ramez Grada <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Ksaconloc Returns <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; escalations dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Zaid Zafar <[email-masked]> 
Subject: Re: Wrong item returned by customer 
Dear [ mailto:[email-masked] | 
@Ramez Grada ] 

Please support on this matter 

Thanks 

Get [ https://aka.ms/ghei36 | Outlook for Android ] 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Saturday, February 29, 2020 7:12:33 AM 
To: Zaid Zafar <[email-masked]>; Omer Saeed (SA) <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Ksaconloc Returns <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; escalations dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Wrong item returned by customer 
Hi Team, 

Still waiting updated for the below case. Kindly check and update us asap. 

Regards, 
Fauzan 

From: "Zaid Zafar" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, "Ksaconloc Returns" <[email-masked]>, "ALL RUH OPS Landmark" <[email-masked]>, "Omer Saeed, SA" <[email-masked]> 
Cc: "Sagaya Suresh Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Zaid Zafar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 26 February, 2020 15:49:45 
Subject: RE: Wrong item returned by customer 

Dear [ mailto:[email-masked] | 
@Omer Saeed (SA) ] , 

Please support on the matter. 

Kind Regards, 

Zaid Abbasi 

From: Jessie Caparas <[email-masked]> 
Sent: Wednesday, February 26, 2020 8:21 AM 
To: Fauzan Ahmad . Musalman <[email-masked]>; Ksaconloc Returns <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Omer Saeed (SA) <[email-masked]>; Zaid Zafar <[email-masked]> 
Cc: Sagaya Suresh Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Wrong item returned by customer 
Importance: High 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

[ mailto:[email-masked] | @[email-masked] ] 

Please check on the below. 

Our warehouse team has handed over an item to be returned to the customer under shipment number 45061112003 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 26, 2020 7:51 AM 
To: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS Landmark < [ mailto:[email-masked] | [email-masked] ] >; Omer Saeed, SA < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong item returned by customer 

External email sender, please take precaution. 

Hi Team, 

Still we are not getting any response on below case, and customer chasing us every day. can you please check and do the needful asap. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Fauzan Ahmad . Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "Omer Saeed, SA" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 24 February, 2020 11:05:46 
Subject: Re: Wrong item returned by customer 

Dear Aramex Team, 

Kindly update us for below case and help us to resolve this case asap. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad . Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Omer Saeed, SA" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 22 February, 2020 17:03:30 
Subject: RE: Wrong item returned by customer 

Dear Fauzan, 

Please note from Conloc Returns we have already handed over the shipment to Aramex team on below mentioned date. 

	

Order No 	

Forward AWB 	

Packages 	

Handover date 	

Re-shipped by 	

3pl 	

Comments 

6459363244 	

45061112003 	

1 	

10-Feb-20 	

OMMER 	

Aramex 	

Another Company Product 

Dear Aramex team, 

Please check and advise here. 

Regards 

Conloc Returns 

6634317854 

Extn-4647 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 22, 2020 1:29 PM 
To: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Omer Saeed, SA < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS Landmark < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong item returned by customer 

External email sender, please take precaution. 

Hi Team, 

can you please share with us the AWB number and the status of that. as customer still contacting us everyday regarding the item. kindly check and update us asap. 

Thank you for your help. 

Regards. 

Fauzan 

From: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad . Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Omer Saeed, SA" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 17 February, 2020 13:45:42 
Subject: RE: Wrong item returned by customer 

Dear Fauzan, 

Please note shipment is already handed over to Aramex Team. 

Dear Aramex Team, 

Please check and advise for this. 

Regards, 

Mohammad Ayaz 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 11:09 AM 
To: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Omer Saeed, SA < [ mailto:[email-masked] | [email-masked] ] >; ALL RUH OPS Landmark < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong item returned by customer 

External email sender, please take precaution. 

Hi Team, 

We have not got any update on below case. Kindly check and help us to close this case asap. customer is chasing us everyday regarding this. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad . Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Omer Saeed, SA" < [ mailto:[email-masked] | [email-masked] ] >, "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 12 February, 2020 17:25:39 
Subject: RE: Wrong item returned by customer 

Dear Aramex team, 

Please check this request. 

Regards, 

Mohammad ayaz 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 12, 2020 6:51 AM 
To: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; Omer Saeed, SA < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong item returned by customer 

External email sender, please take precaution. 

Hi Team, 

Any update on below case. kindly help us to close the case. this case is pending since long time. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad . Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Omer Saeed, SA" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 10 February, 2020 14:59:08 
Subject: RE: Wrong item returned by customer 

Dear Omer Saeed, 

Please note shipment handed over to you. Kindly confirm receiving. 

product (Adidas shoes) 

Regards, 

Mohammad Ayaz 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 10, 2020 8:42 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Wrong item returned by customer 
Importance: High 

[ mailto:[email-masked] | @Ksaconloc Returns ] can you please check if we have received an Adidas shoes for this customer? 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 10, 2020 9:35 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong item returned by customer 

External email sender, please take precaution. 

Hi Jessie, 

Thank you for your reply. 

Customer has returned a non landmark product (Adidas shoes). 

Regards, 

Fauzan 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad . Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 10 February, 2020 10:32:29 
Subject: RE: Wrong item returned by customer 

Hi Fauzan, 

What item was returned to us? Is it a landmark product or non-landmark product? 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 9, 2020 3:03 PM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Wrong item returned by customer 

External email sender, please take precaution. 

Hi Team, 

We are still waiting update on this case. we request you to check and resolved this asap. As customer chasing us for his item. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad . Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 23 January, 2020 14:08:21 
Subject: RE: Wrong item returned by customer 

Dear Ratheesh – Please check and confirm 

Regards 

Sagaya Suresh 

+966 565165997 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, January 23, 2020 11:31 AM 
To: Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] >; Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Wrong item returned by customer 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6459363244 

​ 

Customer saying that he has returned a wrong item under RMA: 23182053 & AWB: 45061112003 

Kindly check and update us about it and we request you to return the item back to the customer asap. as customer chasing us. 

Regards, 

Fauzan 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CZaidZ%40aramex.com%7C46b70b2314534acb5e0408d7bccd9d92%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637185463617094829&sdata=WWHHPsS5Pu7dkpPJLDJ2pIuum%2BGBA7ttkHePPWpMx9A%3D&reserved=0 | 
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www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CZaidZ%40aramex.com%7C46b70b2314534acb5e0408d7bccd9d92%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637185463617109798&sdata=OchNsmlQqRDkSoetdcyqyGkcg4efyPiiH83ePZu890A%3D&reserved=0 | 
www.landmarkgroup.com ] 

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