Subject: Re: need product information /// 6465043852
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked], escalations dxbteam <[email-masked]>
Date: Thu, 27 Feb 2020 11:23:38 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 27 February, 2020 21:17:58 
Subject: need product information /// 6465043852 

Hi Team, 

Ticket number: 466904 
Problem Statement: Wrong item delivered twice. 
Order ID: 6465043852 
Assistance Required: Need item information 

Issue Description: Customer reported that he placed the order from max twice and both the time he got the wrong item and the same shirt. 

Now, the customer is asking do we have the stock of the item so that he again place an order. Please share the item availability in KSA. 

The name of the item is 161912724 - - Textured Sweater with Round Neck and Long Sleeves. Size: Large. 
​ 
Kindly advise on priority if there is a mismatch in inventory and how should the customer place the order to receive the correct item in correct size. 

We have already escalated this case but no positive response. 

Kindly check and update. 

Thank you for your help! 

Regards, 
Shivani