Subject: Re: Lottery message // 474175
From: Seeta Seeta <[email-masked]>
To: Anjali Bohara <[email-masked]>
Cc: Swapnil Chauhan <[email-masked]>, Mithil Shah <[email-masked]>, Amit Maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>, jessie caparas <[email-masked]>
Date: Thu, 27 Feb 2020 05:15:34 -0700 (MST)

Hi Anjali, 

Thank you for your prompt reply. 

We request you to clarify the promotion as in the message which the customer received it's clearly mentioned that he won the score prize worth 6000AED. 

Please do let me know if anything required from my side. 

Thanks & Regards, 
Seeta Kunwar 

From: "Anjali Bohara" <[email-masked]> 
To: "Swapnil Chauhan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Mithil Shah" <[email-masked]>, "Amit Maheshwari" <[email-masked]> 
Sent: Thursday, February 27, 2020 4:44:39 PM 
Subject: RE: Lottery message // 474175 

Hi Seeta, 

We were running a contest during Shopathon where customers could a get a lottery based on random selection and the communication meant that you can make it true during Shopathon. It said score prizes but did not mean you have already scored. I understand that the message conveyed is not clear and we can give them FORU10 code with Extra 10% off and telling him that it’s just for you 

From: Swapnil Chauhan <[email-masked]> 
Sent: Thursday, February 27, 2020 3:09 PM 
To: Anjali Bohara <[email-masked]> 
Cc: Mithil Shah <[email-masked]>; Amit Maheshwari <[email-masked]> 
Subject: FW: Lottery message // 474175 
Importance: High 

Please see and revert. 

Swapnil Chauhan 

Centrepoint 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 27, 2020 3:06 PM 
To: Swapnil Chauhan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Lottery message // 474175 
Importance: High 

Hi Swapnil, 

Can you please give us more details for the below? 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 26, 2020 3:28 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Lottery message // 474175 

External email sender, please take precaution. 

Hi Team, 

In the below concern customer contacted us informing that he has won 6000 AED worth lottery. So we request you to look into this concern and help us to close the case. 

Waiting for your response. 

Thanks & Regards, 

Seeta Kunwar 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 26, 2020 2:35:04 PM 
Subject: Lottery message // 474175 

Hi Team, 

Customer received a message " Omar won the lottery Score prizes worth 6000 AED,only during Shopathon" custtomer is asking how to use it. 

Kindly assist us to resolve the case. 

Shafeeque 

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