Subject: TID - 20627968 / Seller Type - Power Seller US / Event Name - Juice Wrld & Ski Mask The Slump God / Event Date - 14/05/2019 / Issue - Buyer is chasing for tickets and the event is passed
From: Seeta Seeta <[email-masked]>
To: Sanup Sadanandan <[email-masked]>
Date: Fri, 17 May 2019 14:01:49 -0700 (MST)

Hi Sanup, 

Case flagged on google doc. 

Regards, 
Seeta 

From: "Sanup Sadanandan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, May 18, 2019 1:19:12 AM 
Subject: TID - 20627968 / Seller Type - Power Seller US / Event Name - Juice Wrld & Ski Mask The Slump God / Event Date - 14/05/2019 / Issue - Buyer is chasing for tickets and the event is passed 

Hi Seeta, 

Request you to check this case. 

The buyer was chasing for tickets, though the email notification regarding the tickets transfer has been sent to the buyer, the buyer didn't received the tickets. We asked the proof from the buyer and as per the proof there is no tickets in the account. We have escalated this case to SS in order to contact seller. The SS team verified the proof from the seller and confirmed that the tickets are correct and closed the case. There was nothing mentioned for buyer: whether the tickets are transferred to buyer or buyer is eligible for refund. 

Please check and confirm further action. 

Regards, 
Sanup