Subject: TID - 21604556 / Seller Type - Power Seller US / Event Name - Avatar & Devin Townsend / Event Date - 16/05/2019 / Issue - Buyer didn't received the tickets and requesting for refund
From: Seeta Seeta <[email-masked]>
To: Sanup Sadanandan <[email-masked]>
Date: Thu, 16 May 2019 18:15:04 -0700 (MST)

Hi Sanup, 

Case flagged on google doc. 

Regards, 
Seeta 

From: "Sanup Sadanandan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, May 17, 2019 5:23:56 AM 
Subject: TID - 21604556 / Seller Type - Power Seller US / Event Name - Avatar & Devin Townsend / Event Date - 16/05/2019 / Issue - Buyer didn't received the tickets and requesting for refund 

Hi Seeta, 

Request you to look into this case. 

The buyer purchased tickets for the event "Avatar & Devin Townsend" and didn't received it. 

The seller asked us to send the buyer name and phone number as the delivery plan changed from e-tickets to Will Call booth. 

In the TID: 21729167 it is mentioned that buyer need to collect ticket from the will call booth for that they need to provide ID proof. The buyer went to the will call booth but the tickets were not available. Now the buyer want refund as they decided to walk over since the event is already started. 

Regards, 
Sanup