Subject: Productivity report.
From: Seeta Seeta <[email-masked]>
To: Josue Mussango <[email-masked]>
Date: Thu, 16 May 2019 15:08:00 -0700 (MST)

Hi Josue, 

Please find your productivity analysis for the month of May 1 to 15 below: 

Team Name 
	Language 
	Agent Name 
	Productivity Average 	Day logged In 
	Email Floor 
	Emails per day 	Floor FCR 
	FLOOR CSS 

Training India 	Portuguese 	JOSUE.POI 	
72% 
	
14 
	
240 
	
17 
	
48% 
	
30% 

Needs to improve the email counts so the score will hit the targets. 

FCR should be more than 60% and CSS should be more than 30%. Please make sure that you are reading all the important updates and hitting the minimum target. 

Regards, 
seeta