Subject: Productivity report
From: Seeta Seeta <[email-masked]>
To: Sanup Sadanandan <[email-masked]>
Date: Thu, 16 May 2019 15:05:27 -0700 (MST)

Hi Sanup, 

Please find your productivity analysis for the month of May 1 to 15 below: 

Team Name 
	Language 
	Agent Name 
	Productivity Average 	Day logged In 
	Email Floor 
	Emails per day 	Floor FCR 
	FLOOR CSS 

Training India 	English 
	SANUP.SADANAND 
	
70% 
	
14 
	
271 
	
19 
	
51% 
	
19% 

Needs to improve the email counts so the score will hit the targets. 

FCR should be more than 60% and CSS should be more than 30%. Please make sure that you are reading all the important updates and hitting the minimum target. 

Regards, 
seeta