Subject: Productivity report
From: Seeta Seeta <[email-masked]>
To: Sumit Gangwar <[email-masked]>
Date: Thu, 16 May 2019 14:57:16 -0700 (MST)

Hi Sumit, 

Please find your productivity analysis for the month of May 1 to 15 below: 

Team Name 
	Language 
	Agent Name 
	Productivity Average 	Day logged In 
	Email Floor 
	Emails per day 	Floor FCR 
	FLOOR CSS 

CF - Tier 1_Mumbai 
	English 
	SUMIT.GANGWAR 	
74% 

15 

345 

23 

54% 

37% 

Very well done. Needs to improve lil more. 

FCR should be more than 60% and CSS should be more than 30%. Please make sure that you are reading all the important updates and hitting the minimum target. 

Regards, 
seeta